Regional Rapid Response Lead (APAC), Trust & Safety

Responsibilities

About the team
The Rapid Response team aims to ensure the safety of our users on the platform by responding to varying levels of escalations. As the Rapid Response Lead, APAC, you will exercise your familiarity with the market, quick thinking, and stakeholder management skills to resolve crises in a timely and appropriate manner. You will also be growing fellow Rapid Response Analysts on the team both in skills and domain expertise.

Responsibilities
- Lead a high-performing team of Rapid Response Analysts who will be on the front line coordinating the response to major global Trust & Safety incidents and crisis;
- Lead the APAC escalation roadmap and prioritization;
- Define regional strategy and country specific modifications for Rapid Response activities and drive team improvement efforts to be more effective and efficient;
- Investigate reported incidents across multiple internal and external channels for TikTok and respond to global partners inquiries; exhibiting grace when faced with high stakeholder pressure;
- Prioritize incoming risks and escalations based on severity and urgency, training teams to adapt priorities based on evolving facts;
- Analyze incident trends, systems, and data to provide recommendations for process, policy, and product improvements;
- Implement clear protocols for rapid response and containment of violative content/issues, relying on cross-functional relationships when issues cannot be self-resolved;
- Tightly coordinate with global cross-functional teams including Public Policy, Legal, Product, and Engineering among others to respond to crises and escalation handling;
- Lead post-mortems for major Trust & Safety incidents.

Qualifications

Minimum Qualifications
- 5+ years of experience in trust & safety or risk management with at least 1-2 years in a team leadership or mentorship role
- Proven ability to lead high-performing teams and deliver in complex, fast-paced environments
- Strong analytical thinking and operational acumen; experience using data to monitor performance and guide decisions
- Excellent communication and stakeholder management skills, including experience working with cross-functional partners (e.g. policy, product, operations)

Preferred Qualifications
- Understanding of content moderation systems, enforcement tools, and risk mitigation strategies
- Quantitative skills, data-driven mindset, SQL or Excel skills a plus;
- Strong understanding of social media challenges and sensitivity to safety or regulatory issues.
- Extensive background of managing and coordinating large scale projects or products, working closely with engineering and design teams together with other partner teams to guarantee effective execution of product plans