Regional High Harm Policy Manager, DACH - Trust & Safety

Responsibilities

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. The Trust & Safety Policy team develops and reviews our community policies to promote a positive and safe environment for all of our users and content creators to enjoy and express themselves.

Responsibilities:
- Develop, analyze, and continuously update policy documentation tailored to the DACH (Germany, Austria, Switzerland) markets, leveraging regional insights while aligning with TikTok's global Trust and Safety standards.
- Design and implement enforcement strategies addressing high-harm content areas, including Hateful Behavior, Violent Behavior and Dangerous Actors, Mental Health, Integrity & Authenticity, and Human Exploitation.
- Serve as the primary Policy contact for the DACH region, leading the response to content safety issues and escalations.
- Build and maintain strong cross-functional partnerships with senior regional stakeholders and teams across Product, Operations, Legal, Public Policy, and Public Relations to drive consensus and evolve content policies.
- Monitor emerging social media trends, user behaviors, and regulatory developments in the DACH region to proactively inform policy design and ensure alignment with TikTok's Community Guidelines.

Note: This role can be based in Dublin or London

Qualifications

Minimum Qualifications:
- Proven experience in policy development, enforcement, or public policy within technology, social media, or content moderation environments.
- Strong knowledge of the DACH region, with fluency in both German and English to effectively engage with regional stakeholders and global teams.
- Keen interest in the intersection of technology, media, and cultural trends, with a deep understanding of their implications for content safety and user wellbeing.
- Exceptional verbal and written communication skills, capable of conveying complex policy concepts clearly and persuasively to diverse audiences.
- Demonstrated ability to apply sound judgment and maintain composure when navigating high-pressure, ambiguous situations, with a track record of thoughtful, data-informed decision-making.

Preferred Qualifications:
- Data-driven mindset with experience using qualitative or quantitative insights to inform policy decisions and measure impact.
- Proven experience specifically within Trust and Safety in a technology or social media environment.
- Strong self-starter mentality with the ability to independently identify challenges, drive solutions, and take ownership of complex policy issues.