Reasonable Accommodation Manager, AMS

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

At TikTok, our commitment to fostering a safe, healthy, and sustainable workplace transcends borders. The EHS team operates as a truly global function, with team members strategically placed in London, the USA, Singapore, and China. This diverse and dynamic team collaboratively applies our company values to every aspect of their work, ensuring a consistent dedication to the highest industry standards and best practices. Beyond compliance, the EHS team promotes a healthy and safe culture across all TikTok offices and ByteDance operations. By instilling awareness, education, and proactive measures, we empower our teams to contribute to a workplace where health, safety, and well-being are both a priority and an integral part of our shared culture.

The ideal candidate will drive reasonable accommodation/adjustment policy, process, and assessment management across AMS, ensure local legislation compliance, and support the integration of the program to support the EHS team's overall goal of creating a safe, healthy workplace with equal opportunities for all. This role requires the ability to perform in a fast-paced environment, to effectively manage multiple projects simultaneously, and to have strong technological proficiency.

Responsibilities:
- Define the AMS regional strategy for reasonable accommodations, including core principles of the program, resource needs, risk factors, and policies and procedures.
- Ensure compliance with local laws, such as the ADA, and best practices regarding reasonable accommodations.
- Develop an integration plan for accommodations/adjustments with internal EHS health and safety services and cross-functional partners.
- Partner with the relevant internal stakeholders to support employees applying for accommodations and those returning from leave with limitations and/or restrictions upon return.
- Engage in and document the interactive process with applicants and employees requesting accommodations.
- Research and evaluate potential accommodations, including assistive devices, workplace modifications, and flexible work arrangements by industry best practices.
- Manage the accommodation process from end to end;
- Provide consultation and education to employees and managers on the accommodation process, legal considerations, and determinations;
- Ensure proper documentation, recordkeeping, and confidentiality of all accommodation-related information, adhering to data privacy regulations and company privacy policies;
- Maintain accurate and organized records of accommodations provided, communications, and any other relevant documentation.
- Generate reports and metrics related to adjustments and related trends as needed;
- Conduct training sessions or workshops for employees, managers, and HR on accommodations and related topics.
- Stay current with all local employment laws, regulations, and guidelines for leaves of absence and adjustments.

Qualifications

Minimum Qualifications:
- Degree or equivalent in related fields of HR, ER, Health & Safety, or Occupational Health. Applicants without a degree with relevant experience will also be considered.
- Extensive experience in managing workplace accommodations for disabilities
- Strong emotional intelligence for themselves and others. Balances empathy, cultural understanding, and team motivation with achieving timely organizational results.
- Strong proficiency in technology and the ability to compose complex documents, including strategies, policies, and procedures, to a high standard.

Preferred Qualifications:
- 5+ years of experience with workplace health and safety regulations and initiatives, particularly ergonomics and occupational health.
- Experience in large multi-national and multi-cultural organizations

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2