Quality Management Specialist, Video Safety Operations - Trust & Safety, EMEA

Responsibilities

About the team:
The Video Safety Operations - Process Delivery team is dedicated to ensuring a safe, reliable, and efficient experience for TikTok users by managing operational excellence by leading demand and supply management, quality management and transition of initiatives of T&S operations. It evaluates and assesses process changes for implementation in T&S Video Safety operations. The team acts as an entry point between TikTok business and T&S Video Safety operations for all requests related to product, policy or process.

Responsibilities:
1. Manage and optimize the workflow of content platform quality control, collaborating with cross-functional teams to develop moderation quality strategies that enhance reliability and efficiency, aligning with the company's values and best practices.
2. Work closely with XFN teams to manage tasks like queue creation and migration, coordinating TikTok QA resources for global projects to ensure smooth implementation and stable workflow operation.
3. Lead strategic quality initiatives from planning to execution, partnering with business leaders to proactively identify and analyze issues in moderation processes and strategies, enhancing efficiency, effectiveness, quality
4. Track development trends in quality processes and drive transformational initiatives to implement new quality improvement methods, optimize moderation practices, and enhance automation strategies for continuous refinement.

Qualifications

Minimum Qualifications:
1. Bachelor's degree or above, with at least 2 years of experience in quality operations and content safety related work preferred;
2. Excellent product thinking and problem-solving abilities, with clear logic and strong data analysis skills;
3. Good team communication and collaboration skills, able to promote smooth progress and implementation of projects involving multiple businesses and roles;