Quality Implementation Specialist - San Francisco

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the team
This role is part of the Quality Solutions and Implementation team in the Training and Quality pillar of Trust and Safety Operations. Focused on improving quality, the Quality Implementation Specialist will successfully implement quality assessment systems, solutions, and quality improvement projects across our end to end global quality ecosystem for TikTok. This role will be a key conduit between the TnQ Quality Solutions team and the Quality Operations and Moderation teams with oversight to all impacting change to front line teams.

Responsibilities
- Build strong relationships across Quality Solutions, Quality Operations, Training & Performance Improvement and moderation teams to drive successful adoption of key quality projects.
- Responsible for the successful implementation of quality systems, solutions and projects across teams and regions of our end-to-end quality ecosystem.
- Provides effective change management and governance across a region to ensure strong alignment between all parts of the quality ecosystem.
- Partners with key regional stakeholders to calibrate, drive consistency in performance and land change effectively.
- Coordinate training needs/requests for new systems/improvements between Quality Solutions, the Training & Performance Improvement team and moderation teams.
- Pro-actively evaluate the impact of upcoming policy/product/process changes for a project in order to co-ordinate and ensure their effective implementation and positive impact end users.
- Partners with key stakeholders to provide a strong feedback mechanism to Quality Solutions to ensure continuous improvement of our quality system.

Qualifications

Minimum Qualifications
- Bachelor's Degree or equivalent education, ideally in computer science or business.
- Experienced project/program manager with a strong track record of successfully implementing transformational regional or global projects/programs.
- Excellent communication skills, stress-resilient and strong ability to adapt to any changes.
- Ability to work independently and manage multiple projects simultaneously
- Strong change management experience.
- Strong influencing skills.

Preferred Qualifications
- Lean six sigma qualification or equivalent experience.
- Excellent command of English, ability to use English as a working language.
- 1+ years' experience working on content quality, safety or policy

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $80000 - $235000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.