Quality Assurance- Global E-Commerce Growth

Responsibilities

About The Team
The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV.

Responsibilities

Operations & Data Management
-Handle daily operational tasks such as quality inspection, policy/process optimization, queue assignment, and escalation handling for the labelling project.
-Collaborate closely with project stakeholders and vendors to stay updated on policy developments and provide feedback on execution.
-Perform audits on internal systems, monitor specialists' quality scores, and share error analysis and feedback with relevant teams (R&D & Product Managers).
-Track project data, including daily output and quality scores. Validate reports and deliver analysis to stakeholders/partners.
-Evaluate user search intent across various tools and queries to classify and interpret requirements accurately.
-Compare different search result types (e.g., goods, videos, hashtags, users) and assess quality based on policy guidelines.
-While specialists focus on their main expertise, they may occasionally support other project areas as needed-leveraging flexible assessment methods.

Training Management
-Localize policy guidelines, design training schedules, and coordinate with key stakeholders to ensure specialists are ready for timely go-live.
-Deliver training on processes, products, and policies-either in person or virtually-for new joiners.
-Participate in internal knowledge tests, share insights and analysis, and collaborate with stakeholders to enhance team knowledge.

Qualifications

Minimum Qualifications:

-Diploma/Degree in any related field.
-At least 1 year of exposure to search engine optimization, search labelling or any other search related business experience.
-Proficient English, both written and conversational.

Preferred Qualifications:
-Familiarity with search engines and algorithms of any social media platform would be a plus point.
-An in-depth understanding of the culture and familiarity with the internet usage habits of their users.
-Comfortable with and understanding that the job requires reviewing internet content that may be deemed inappropriate and/or contain explicit materials.
-Strong understanding of e-commerce platforms, customer journeys and localization challenges.
-Excellent identifying problems, problem-solving skills, and learning abilities.