Responsibilities
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
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At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About the Team
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
Our Quality Assurance Analysts audit and review our Moderation teams, handling appeals, audits, feedback and providing support on ad hoc policy questions. Our Operations team moderate millions of videos globally every day, ensuring we are bringing only safe content to our users.
What will I be doing?
- You will lead and manage a team of Quality Assurance Analysts, providing support, duty of care and instill a performance culture
- You collaborate with cross-functional partners (Policy, Product Management, Data Analytics, Engineering etc.) to identify, assess and resolve safety-related issues in our products, promote community wellbeing & user safety.
- You are responsible for providing feedback and analysis on Policy updates to identify areas of improvement and potential gaps
Qualifications
What should I bring with me?
Minimum Qualification
- You come with previous experience leading / managing / mentoring teams.
- You possess prior experience in a QA role, ideally within a Content Moderation / Content Quality / Safety environment.
Preferred Qualification
- You have experience in a BPO / call center/customer service environment.
- You pay attention to detail and you are comfortable using data analysis to identify trends.
- Native/Working proficiency in both English and Korean
Trust & Safety is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.