QA Program Lead, Monetization Integrity, Trust and Safety - USDS

Join us.

About USDS
At TikTok, we're committed to a process of continuous innovation and improvement in our user experience and safety controls. We're proud to be able to serve a global community of more than a billion people who use TikTok to creatively express themselves and be entertained, and we're dedicated to giving them a platform that builds opportunity and fosters connection. We also take our responsibility to safeguard our community seriously, both in how we address potentially harmful content and how we protect against unauthorized access to user data.

U.S. Data Security ("USDS") is a standalone department of TikTok in the U.S. This new security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and user data in the U.S., so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.

As a member of the US Monetization Quality Assurance Team (MI QA) team, you will be integral in ensuring that TikTok ads meet platform policy standards. Everyday thousands of businesses interact with users, creators and potential customers on TikTok and the Monetzation Integrity team is responsible for balancing ad compliance responsibilities with the appropriate operational safeguards to protect our users' rights. Within and across each vertical, we work together to develop efficient workflows that mitigate risk. We are here to help all our Safety organization and wider company colleagues ensure that we are sustaining an equitable platform that inspires creativity across all markets.

As a Quality Analyst, you will become a quality expert and work to support our team through quality assessments, continuous improvement initiatives and much more. Our team must rely on accurate quality measurement and data-driven decisions to sustain scalable operations focused on operational maturity, consistency, and compliance. Quality includes measuring not only individual operator performance but also evaluating the efficacy of our policies and processes to ensure general compliance. This role will require critical thinking, creative solutions, strong communications skills, and excellent problem-solving. You will be working with a variety of stakeholders across the globe, including Training and Documentation, Policy, Process and Tooling to ensure that Monetization Integrity remains a vibrant and operationally mature organization.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Responsibilities
- Conduct quality assessments encompassing complex policies and workflow processes for the US Monetization Integrity Team
- Remain up to date on relevant workflow changes, operational guidelines, and policy updates
- Track/flag trends and patterns within assessments and cascade back to Moderation Team and QA Manager
- Use quantitative & qualitative research methods to perform post hoc root cause analyses and review appeals on designated escalations
- Create and present case reviews that adapt to various audiences (leadership, specialists, etc.) to establish a unified message and an understanding of events and root causes
- Identify and recommend improvements to policies, processes, systems, and products that mitigates risk to TikTok
- Support the operational team on its quality initiatives, create data- driven insights on escalation trends, and maintain feedback loops to leverage these trends to mitigate risk
- Monitor quality assurance related metrics, familiar with data statistics and analysis

Qualifications

- 3+ years of relevant experience in quality assurance and/or moderation
- Proven successful record in handling sensitive or confidential matters
- Strong attention to detail, highly self-driven and results oriented
- Proven ability to assess risk and impact
- Experience working cross functionally with a variety of stakeholders in a fast-paced environment
- Experience leading review sessions and/or office hours

D&I Statement
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Accommodation Statement
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at usds.accommodations@tiktokusds.com

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $83600 - $135111 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.