Skip to main contentA logo with &quat;the muse&quat; in dark blue text.

Program Manager, Trust & Safety

AT TikTok
TikTok

Program Manager, Trust & Safety

Singapore

Responsibilities

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.

About the Team
Trust and Safety is paramount to our platform's integrity and the well-being of our users. The Regulatory, Risk and Program Management team sits at the heart of T&S, ensuring we navigate complex global regulations, manage critical risks, and execute strategic initiatives with precision and efficiency. The Group Program Management Office (PMO) is the engine driving operational excellence, cross-functional alignment, and the successful delivery of high-impact programs across the T&S landscape.
We are actively seeking an experienced candidate to manage critical business priorities. A proactive self-starter with a strong background in project management and the ability to coordinate diverse stakeholders across various functions and time zones. The ideal candidate should bring a sense of humility, curiosity, excellent communication, and relationship-building abilities to the team while contributing to strategic decision-making.

Want more jobs like this?

Get jobs in Singapore delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.


Key Responsibilities
- You will play a crucial role in driving complex priorities that align with T&S key objectives. Your responsibilities include:
- Project Management: Taking ownership of precise project timelines, maintaining project roadmaps, reporting on progress, documenting meetings, and tracking vital project documents. Anticipating and addressing potential blockers and issues proactively.
- Strategic Thinking: Demonstrating strategic thinking in workload prioritization and ensuring timely escalation of issues to leadership.
- Stakeholder Relations: Building and nurturing relationships with teams throughout the organization, becoming the primary point of contact for selecting external stakeholders.
- Manage cross-department high-priority projects at TikTok Trust and Safety and push for change management to support the company's long-term business objectives.

Qualifications

Minimum Qualifications
- Project Management: Proven expertise in direct project management or related roles and ability to take initiative and meet deadlines under minimum supervision.
- Organizational Skills: Exceptional organizational and time management skills, coupled with an unwavering commitment to detail.
- Outstanding written and verbal communication skills, along with strong interpersonal skills including the ability to collaborate effectively, build relationships, and work seamlessly with diverse, global teams across multiple time zones.
- Stakeholder Management: High proficiency in guiding and aligning multiple stakeholders toward desired outcomes.
- Adaptability: The capability to thrive in ambiguous environments, make informed trade-offs, work independently as a self-starter with minimal supervision, and manage a high-volume workload efficiently.
- Strong data analytics and business analytics skills, with a strong strategic thinking mindset and structured thinking skills; able to break down ambiguous problems into clear, actionable analysis.
- PMP, PgMP, PMI-ACP, CSM, or other relevant certifications.

Preferred Qualifications
- 5+ years of experience in tech strategy, consulting, investment or related areas
- Professional Experience: A minimum of 3 years of experience in fast-paced organizations, with a preference for candidates who have experience in large, complex global organizations.
- Deep curiosity, with a strong desire to understand and synthesize "how the dots connect"; a lifelong learner who is always asking questions
- Strong passion and extensive experience & knowledge in the tech and media industries
- Experience working with data analysis and reporting tools.
- Familiarity with legal and regulatory frameworks related to online safety and content moderation.
- Experience working in a global organization.

Client-provided location(s): Singapore
Job ID: TikTok-7504290056019413255
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • HSA
    • Life Insurance
    • Fitness Subsidies
    • Short-Term Disability
    • Long-Term Disability
    • On-Site Gym
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Snacks
    • Pet-friendly Office
    • Happy Hours
    • Some Meals Provided
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Company Equity
  • Professional Development

    • Promote From Within
    • Access to Online Courses
    • Leadership Training Program
    • Associate or Rotational Training Program
    • Mentor Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

Company Videos

Hear directly from employees about what it is like to work at TikTok.