Program Manager - TikTok Shop Policy GTM (Education), EMEA
Responsibilities
Ecommerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We are looking for a GNE Policy Strategy GTM program manager to join our team to drive clear and engaging GTM policy launches. By transforming complex policies into bite-sized, accessible content and who will advocate for GNE policies and enhance the seller/creator experience through effective learning.
What You'll Do
- Be responsible for the E2E strategy of policy GTM converting e-commerce GNE policies into engaging, informative, and easily digestable educational content for sellers/ creators.
- Coordinate content reviews, translation, proofreading and publication across EU markets
- Write and produce educational materials and visualized content, including outreach messaging and comms, slide decks, and infographics, that appeal to multiple countries and language backgrounds.
- Build, manage, and evaluate efficacy of internal & external policy education content.
- Identify optimal channels for delivery of policy education content and drive amplification strategies.
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- Be able to analyse data to create solutions for education gaps.
- Be the educational voice of sellers and creators! Remain up-to-date on key policy changes and enforcement standards to champion policy GTM frameworks.
- Establish partnerships with global cross-functional teams, including global & regional teams, operations, PR, legal, strategy teams, product teams, and business leaders to build, standardize, and optimize the overall process policy GTM workstreams.
Qualifications
Minimum Qualifications:
- Experience of project management, in a policy operations environment.
- Demonstrated ability to analyze data and use data to drive decision making, in an operational role managing multiple stakeholder groups.
- Excellent coordination and communication skills across cross-functional teams to build plans and projects.
- Able to coordinate a wide array of internal and external resources to obtain, process, and operationalize information and develop a strategy.
- Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders.
Preferred Qualifications:
- Bachelor's Degree or above.
- Proven experience collaborating with global teams and navigating communication barriers.
- Passionate, self-driven, and curious to learn and able to work independently in a fast-paced environment.
- Strong strategic thinking ability and able to propose complex solutions and clear explanations in writing.
- Proven experience in drafting external communications.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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