Program Manager, Policy GTM (Education) - TikTok Shop EMEA

Responsibilities

Ecommerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We are looking for a GNE Policy Strategy GTM program manager to join our team to drive clear and engaging GTM policy launches. By transforming complex policies into bite-sized, accessible content and who will advocate for GNE policies and enhance the seller/creator experience through effective learning.

What You'll Do
- Be responsible for the E2E strategy of policy GTM converting e-commerce GNE policies into engaging, informative, and easily digestible educational content for sellers/ creators.
- Coordinate content reviews, translation, proofreading and publication across EU markets
- Write and produce educational materials and visualized content, including outreach messaging and comms, slide decks, and infographics, that appeal to multiple countries and language backgrounds.
- Build, manage, and evaluate efficacy of internal & external policy education content.
- Identify optimal channels for delivery of policy education content and drive amplification strategies.
- Be able to analyse data to create solutions for education gaps.
- Be the educational voice of sellers and creators! Remain up-to-date on key policy changes and enforcement standards to champion policy GTM frameworks.
- Establish partnerships with global cross-functional teams, including global & regional teams, operations, PR, legal, strategy teams, product teams, and business leaders to build, standardize, and optimize the overall process policy GTM workstreams.

Qualifications

Minimum Qualifications:
- Proven experience of Programme Management in a Policy Operations environment.
- Demonstrated ability to analyze data and use data to drive decision making, in an operational role managing multiple stakeholder groups.
- Previous experience working with global cross-functional teams to build plans and projects.
- Experience coordinating a wide array of internal and external resources to obtain, process, and operationalize information and develop a strategy.
- Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders.

Preferred Qualifications:
- Bachelor's Degree or above.
- Proven experience collaborating with global teams and navigating communication barriers.
- Passionate, self-driven, and curious to learn and able to work independently in a fast-paced environment.