Program Manager, Platform Governance and Operations

Join us.

The Platform Governance and Operations team is responsible for driving product adoption, governance, user satisfaction and loyalty of our internal CRM platform.

The Global Platform Governance and Operations team is seeking a Product Operations Manager to join us. In this role, you will work with the product, monetization strategy, sales and other cross-functional teams to develop and activate internal tooling strategies that will foster efficiency and effectiveness.

The ideal candidate must demonstrate strong business acumen, a passion for system and programmatic solutions, product positioning skillsets, exhibit excellent problem solving, analytical mindset and strong influencing and communication skills.

Responsibilities
- Development and implementation of the policies and strategies to govern the use of the internal CRM platform. This includes setting guidelines for data management, user behavior, content management, permission protocols and enablement.
- Working with different departments, external partners, and stakeholders to ensure the platform aligns with broader organizational goals and strategies
- Managing user engagement and support; addressing user concerns, providing support and escalation, facilitating user engagement to enhance user experience and satisfaction.
- Overseeing data access and permission policy, ensuring data integrity and security.
- Own user enablement and training, responsible for ongoing education to drive platform adoption and efficiency.
- Ensure effective communication channels available to the users to obtain CRM related collateral and updates
- Continuously seeking ways to improve platform through innovation; optimizing processes, exploring new technologies and staying abreast of industry trends
- Monitoring platform performance and user engagement metrics, providing insights to the leadership to inform decision making.

Qualifications

Minimum Qualifications
- 5+ years of working experience in the strategy, consulting, digital advertising, media, tech industries with product operations or program management responsibilities
- BA/BS degree or above in business, engineering, quants

Preferred Qualifications
- Excellent program, project and process management ability, project management certification is a plus
- Ability to work cross-functionally with multiple teams and stakeholders; excellent communication, collaboration, negotiation and influence skills
- Strategic and data driven thinking, ability to build strong compelling narratives and ability to simplify marketing messaging to resonate with different audiences
- Experience working with product teams and influencing the product roadmap design and management, CRM management experience is preferred
- A fast learner with a good sense of judgement and original thinking. Ability to thrive in ambiguity and adjust quickly to change

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $130000 - $220000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.