Responsibilities
About the team
As Monetization Product Operations (MPO) our goal is to help businesses have seamless experiences with our advertising solutions, by designing and scaling processes to resolve technical issues within our product. We're a global team with regional hubs in Singapore, China, Israel, London, and multiple locations in the US, and we're expanding to more hubs.
About the role
As Lead Program Manager, you'll support the head of Technical Solutions in operationalizing a global performance program. The Technical Solutions team supports Advertisers in implementing products like TikTok Signal and Catalog, as well as driving campaign optimizations and performance best practices for the largest advertisers on TikTok. The role is a dynamic mix of technical program management with a strong emphasis on building partnerships with TikTok Sales organization to ensure success globally.
Want more jobs like this?
Get jobs in New York, NY delivered to your inbox every week.
Responsibilities
- Partner with the Head of Technical Solutions to operationalize the performance program globally, taking the lead on key project deliverables.
- Work directly with Sales leadership to drive alignment on advertiser selection and ensure closed-loop reporting on program KPIs and client outcomes.
- Collaborate with Product and Product Marketing to translate vertical best practices to operational playbooks for TSC to implement with Sales and clients.
- Support in the definition and design of program measurement frameworks, taking the lead on
- You will support program governance, ensuring program SOPs are followed and optimized as the program matures.
- To ensure a deep understanding of the core role of TSC, a portion of your role will also be client facing; supporting advertisers with technical implementations and account optimization.
- Contribute to the voice-of-customer program, ensuring insights from TSC performance program are captured and presented back to Product
Qualifications
Minimum Qualifications
- BA/BS degree or equivalent practical experience
- 4+ years of experience in consulting or project management
- Hands-on experience in digital advertising is required, with a focus on performance advertising preferred.
- Front-end or mobile development experience and/or experience working with or implementing mobile SDKs (iOS and Android), server-side technologies, APIs.
- Experience building, managing, and influencing relationships with senior stakeholders, using data to generate insights and drive program output.
- Entrepreneurial spirit with strong leadership, who can develop and lead a new initiative from the ground up; self-initiating; thrives in ambiguity.
- Excellent cross-functional stakeholder management, trust building, and verbal/written communication skills are essential.
Preferred Qualifications
- 4 years of hands-on experience in digital advertising is required, with a focus on performance advertising preferred.
Job Information
[For Pay Transparency] Compensation Description (annually)
The base salary range for this position in the selected city is $148800 - $29160 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.