Program Manager, Business Operations (GM) - USDS

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Responsibilities
- Collaborate with the GM and senior leadership team to drive USDS' change management efforts by identifying areas for strategic changes, leading large-scale transformation programs, defining the overall transformation journey, setting milestones, and determining success metrics.
- Understand the TikTok business by developing strong, trusting relationships with cross-functional partners to identify operational gaps and provide relevant data that can drive strategic solutions.
- Analyze and anticipate needs from compliance and operational standpoints, internal capabilities, and potential opportunities to provide data-backed insights that influence USDS' strategic direction.
- Develop and maintain key performance metrics, including organizational OKRs, to track the success of our strategic and operational efforts. Regularly report progress to the GM and other senior leaders, using data-driven insights to inform decisions and drive accountability.
- Orchestrate product launch readiness initiatives, ensuring seamless integration and operational alignment across various teams. This includes proactively identifying and mitigating risks, streamlining processes, and enhancing visibility into product roadmaps and strategic initiatives.
- Drive the operationalization of compliance frameworks and processes within product development lifecycles, ensuring adherence to regulatory mandates and internal standards.
- Contribute to the development and refinement of operational policies and procedures to enhance efficiency and consistency across USDS.

Qualifications

Minimum Qualifications
- Bachelor's degree and 5+ years of experience in strategy, business operations, or program management, in addition to working within a high-growth technology company.
- Demonstrated experience in building and leading projects from initiation to completion, with a strong ability to align diverse stakeholders and drive consensus.
- Experience working closely with product teams and a solid understanding of the software development lifecycle.
- Proven ability and comfort with data analysis for the purpose of strategic storytelling and influencing decisions.
- Strong problem-solving skills along with excellent writing and editing skills, with experience communicating complex information to various audiences.
- Ability to effectively interface with and influence stakeholders and cross-functional teams across the globe.
- A well-rounded individual with a strong willingness to get the work done and a proactive approach.

Preferred Qualifications
- Proven ability to thrive in a fast-paced, dynamic environment with a high degree of autonomy and initiative.
- Experience working within a compliance-focused organization or on projects with significant compliance implications.
- Extremely versatile, dedicated to efficiency, optimization, and streamlining processes and workflows.
- Ability to rapidly shift priorities based on evolving business needs and challenges.
- Comfortable presenting and communicating across all levels of leadership.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $88000 - $202667 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Client-provided location(s): New York, NY

Job ID: TikTok-7536285794765129992

Employment Type: OTHER

Posted: 2025-08-10T00:17:55