Program Management Intern, Trust & Safety (Singapore) 2024

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact for ourselves, our company, and the communities we serve.
Join us.

About
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

About the team
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.

Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

We are looking for talented individuals to join us for an internship in 2024. Internships at TikTok aim to offer students industry exposure and hands-on experience. Watch your ambitions become reality as your inspiration brings infinite opportunities at TikTok. Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.

Being part of the Operations team, our Wellbeing team is responsible for the development, implementation, and measurement of global programs to support all T&S teams achieve improved psychological health as well as working environments, especially those who are exposed to graphic and objectionable content, for both in-house teams and business partners. In this role as a Program Management intern, you will be a vital part of the Wellbeing team, supporting the coordination and implementation of wellbeing projects to serve our T&S teams across the globe.

Responsibilities
What will I be doing?

You will be involved in the end-to-end program management of internal Wellbeing projects and campaigns for Trust & Safety employees globally.

- Manage cross-functional stakeholders (e.g., internal teams, external vendors) and ensure internal wellbeing programs and services are implemented and delivered to agreed quality and timescales.

- Identify wellbeing opportunities and needs across the regions, ensuring that program communications and delivery are engaging and culturally relevant for Trust & Safety employees globally.

- Responsible for designing and producing rich media assets (in accordance to corporate design guidelines) for internal communication and promotional campaigns.

- Provide administrative support and coordination of internal Wellbeing programs such as the coordination and scheduling of program logistics (e.g., managing participants list, calendar invitations, attendance trackers and surveys).

- Monitor program feedback from different sources and provide data interpretation and insights development support for business updates on global program engagement rates

Responsibilities are not exhaustive, but are intended to give an overall picture of the role.

Qualifications

Minimum Qualifications
- You are currently a student
- Previous work experience or internships in Project Management and Communications
- Strong attention to detail with excellent organisational skills
- Competent in design tools such as Canva, Adobe Creative Suite etc
- Good at communication and understands requests precisely
- Proactive learner, agile-minded and resourceful in problem solving
- Comfortable collaborating as a team player in a global team and managing multiple projects simultaneously

Preferred Qualifications
- Currently pursuing a degree in Business Administration, Communications, Digital Marketing, Psychology or related studies
- Candidates who are able to commit on a full time or part time basis (at least 3 days a week) would be highly preferred

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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