Product Trainer, Trust and Safety

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the Team
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

This role may include limited exposure to harmful or distressing content, which includes but is not limited to: bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; or murder.

Responsibilities
- Build & maintain product and policy knowledge across our lines of business
- Conduct thorough training needs analysis through effective collaboration with stakeholders (i.e., Capacity Planning, Product BP, Team Leads, Partnership Ops Success, etc.)
- Create effective training plans by having comprehensive knowledge of curriculums and a deep understanding of learner roles
- Where needed, develop and customize training materials through close partnership with stakeholders (i.e., Policy Training Development, Regional Policy, etc.)
- Onboard and operationalize new or updated products, policies, procedures through the delivery of instructor-led, virtual instructor-led and/or blended training programs.
- Recommend, develop, and implement learning interventions and best practices to ensure moderation teams, internal T&S teams and T&S partner teams (BPO) are set up for success
- Act as the key connector between all T&S training teams to ensure synergy across all learning activities, and that these are laddering up to the overall strategy
- Track and analyze learning program effectiveness through various evaluation techniques

Qualifications

Minimum Qualification
- 1+ years of experience in a learning / training role
- Knowledge of curriculum design and development
- Experience developing training materials (e.g. presentations, videos, guides, etc.)
- Experience developing and implementing learning interventions
- Excellent communication in both written and spoken English and Korean. The successful candidate is expected to deliver training in both English and Korean.

Preferred Qualification
- Passion for learning and people development
- Effective analytical and problem-solving skills
- Able to analyze problems and strategize for better learning solutions
- Understanding of effective teaching methodologies
- Strong presentation and facilitation skills
- Ability to adapt style and training, depending on business needs and learner profiles
- Ability to extract and coordinate learning data for reporting purposes
- Exceptional interpersonal skills and ability to develop strong working relationships
- Experience successfully navigating a fast-paced, highly ambiguous environment

Trust & Safety is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.