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Product Solutions and Operations Manager - TikTok Shop - EMEA

AT TikTok
TikTok

Product Solutions and Operations Manager - TikTok Shop - EMEA

London, United Kingdom

Responsibilities

The TikTok E-commerce Governance Platform Product team is located in five countries: China, SG, UK, Dublin, and US, and is responsible for the efficiency and experience of the governance strategy operation ,strategy products team, building a global governance and control platform and operation tools, and providing efficient products solutions for multi-market and multi-risk scenarios governance.

1. Responsible for the operation of global e-commerce governance engine products, including internal risk control platform, external business talent violation center, and appeal center, etc;
2. Be responsible for planning and building the product operation system of the governance engine;
3. Establish monitoring index system, conduct data traction, sort out GTM system and process, and improve product penetration and satisfaction;

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4. Formulate the cooperation system between product, RD team and regional / global operation teams, converge and filter the product problems feedback by operators, merchants and experts, output effective solutions and improve product capabilities.

Qualifications

Minimum Qualifications
1. 3 years of experience in product design, marketing and strategy in the internet industry. E-commerce experience in a related domain is a plus.
2. Proven experience in influencing product development and strategy using quantitative and qualitative market insights.
3. Excellent communication and teamwork skills, comfortable navigating global organizational structures and aligning objectives with cross-functional teams.
4. Strong analytical skills and a bias for action, comfortable with setting ambitious targets, analyzing the status quo, planning a course of action, executing rapid trial and error iterations, and constantly improving.

Preferred Qualifications
1. A Bachelor degree or a Masters degree in related fields (Computer Science, MBA, Economics, Data Science) preferred.
2. Excellent communication and persuasion skills, organizational coordination, and ability to handle pressure, with a result-oriented mindset.
3. A good understanding and practical experience of back-end technology, platform products, or models.

Client-provided location(s): London, UK
Job ID: TikTok-7179512883063294268
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • HSA
    • Life Insurance
    • Fitness Subsidies
    • Short-Term Disability
    • Long-Term Disability
    • On-Site Gym
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Snacks
    • Pet-friendly Office
    • Happy Hours
    • Some Meals Provided
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Company Equity
  • Professional Development

    • Promote From Within
    • Access to Online Courses
    • Leadership Training Program
    • Associate or Rotational Training Program
    • Mentor Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

Company Videos

Hear directly from employees about what it is like to work at TikTok.