Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
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At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
About the team
As a Product Policy Issue Manager, you will serve as a TikTok content expert on the Platform Integrity & Authenticity vertical. The focus of this role will be on developing policies to combat medical and scientific misinformation and other related topics. In this position, you will be a key influencer in a global Trust & Safety organization, supporting our efforts to ensure that our Integrity & Authenticity policies protect the safety of our users. You will do this by establishing relevant policies that govern the TikTok platform, as well as providing colleagues with an understanding of the definitions and impacts of medical and scientific misinformation.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
Some content viewed may violate our community guidelines, which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.
What will I be doing?
• Help execute the strategic vision for the Integrity vertical.
• Develop Platform Integrity policies, specifically medical and scientific misinformation content policies for our global community on the TikTok platform.
• Work with other high-performing Issue managers to optimize policy iteration & implementation procedures and deliver high-quality results.
• Partner with the Product team to develop user-facing features and initiatives to combat medical and scientific misinformation.
• Serve as the subject matter expert representative for our medical and scientific misinformation efforts, in coordination with Public Policy, Communications, and/or Outreach & Partnerships.
• Remain up-to-date on industry trends and emerging issues regarding medical and scientific misinformation and design policies to combat them.
• Convene experts from the medical and science related fields to serve as advisors on our medical/scientific policy initiatives.
• Handle various global escalations by acting as a point of contact, aligning all stakeholders, and/or responding to emergency content safety-related cases.
• Collaborate with Global Public Policy, Product, Operations, Legal, and Public Relations teams to improve current medical and scientific misinformation policies and streamline enforcement policies and processes.
Qualifications
Minimum Qualifications
• 4+ years of experience and/or advanced degree in medical, scientific, or related field.
• 3+ years experience in a policy-related field, public policy, law, etc.
• Deep understanding of technology, Internet, social media and/or platform content issues.
• Ability to think both strategically and tactically, also thrive in a fast-paced environment.
• Demonstrated success in cross-functional collaboration.
Preferred Qualifications
• Experience specifically related to misinformation.
• Experience working in a tech company.
• Exposure to designing policies or processes for scale in a fast-paced media organization.
Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2
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