Product Policy Manager - GenAI Safety Policy
Responsibilities
About the team
The Emerging Products Policy team sits within Trust & Safety and plays a key role in shaping the future of AI-driven innovations. Our mission is to anticipate and address risks in new and rapidly evolving product spaces, ensuring safety remains at the core of innovation. We work closely with partners across Product, Engineering, Research, Legal, and beyond to design forward-looking safety policies, guidelines, and strategies informed by industry best practices and market trends. By building clear frameworks and safeguards, the team helps enable responsible product development while protecting users and strengthening trust in our platforms.
About the role
As a Gen AI Safety Product Policy Manager for Emerging Products in our Trust & Safety team, you will empower innovation in our AI emerging products by researching and defining product risks, and accordingly develop appropriate safety policies, guidelines and strategies. To do so, you will partner with cross-functional stakeholders across the product, engineering, research, legal teams and so forth to innovate and define safety approaches based on leading industry practices and latest market trends. Your work will be critical in shaping AI initiatives and ensuring content safety on our platforms
Responsibilities
- Support the safe and responsible development of Tako, an AI-powered tool that enhances search and discovery on TikTok, by assessing risks and designing mitigations, including policy enforcement frameworks, for the deployment of new features
- Work closely with cross-functional partners and internal experts to understand emerging trends or risks and drive the implementation of solutions.
- Provide prompt and professional input from the user safety perspective to support associated product feature launches.
- Cultivate a deep understanding of Chatbot features, and enforcement requirements to support the development, launch and training of effective GenAI policies, guidance and safety strategies.
- Work closely with product teams to promote community well-being and user safety through optimization of product safety features and product strategy.
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- Conduct research into Trust and Safety best practices and analyze existing policies and procedures to identify gaps, inconsistencies, or conflicts and develop solutions to resolve.
- Partner with product, engineering, research, ops, legal, and PR teams to innovate our safety approaches based on the latest developments and best practices.
Qualifications
Minimum Qualification(s):
- 5+ years of hands-on experience working in the technology industry, including at least 2 in this domain with exposure to model training, product policy development, program management, and/or risk assessment.
- Hands-on experience with domain expertise in GenAI, with proven experience in handling sensitive and sometimes graphic material.
- Experience in defining the search domain and space, and in developing deep and trusted partnerships with cross-functional teams.
- Demonstrated experience with a systematic thought process regarding policy, and experienced in working cross-functionally with Product, Data Science, Operations, and R&D to monitor key safety metrics.
- Experienced in verbal and written communication, with the ability to articulate and defend a policy position (such as in high-risk escalations) and lead toward consensus.
Preferred Qualification(s):
- Proven ability to develop sound research methodologies, and to collect, synthesize, analyze, and interpret data.
- Strong project management skills, with the ability to drive and manage the simultaneous delivery of complex projects in collaboration with stakeholder teams, while influencing across all levels and working across different time zones and cultures.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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