Responsibilities
About TikTok:
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us:
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
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About the team:
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
The Trust & Safety Policy team develops and reviews our community policies to promote a positive and safe environment for all of our Users and Content Creators to enjoy and express themselves.
As a Product Policy Manager for Francophone Africa, you will become an expert on the policy, media, and technology landscape of Francophone Africa and what makes it unique.
You will be part of a global and regional team, ensuring that our Policies fit the legal and cultural environments of Francophone Africa.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
Some content viewed may violate our community guidelines, which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.
What will I be doing?
- You will organize and articulate ambiguous and complex ideas or issues into clear documentation and analysis
- You will craft and implement content policies for SSA, with regional insights which are in line with global Trust and Safety policies. This includes maintaining product policies that are compliant with the region's regulations, privacy laws, and cultural considerations.
- You'll act as an escalation point of contact for SSA, align with all stakeholders, and respond to emergency content safety-related cases.
- You will monitor and ensure adherence to regional and global policies, and work with XFN teams to implement necessary changes.
Qualifications
What should I bring with me?
- Experience in policy development, policy enforcement, or advocacy, specifically in technology/social media/content.
- You have a deep interest in content management and online community development
- You have fluency in English and French.
- Your ability to work and collaborate with diverse teams in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.
- An advanced degree in policy, international affairs or other related fields
- Deep understanding of West Africa's regulatory environment and cultural norms.
Preferred qualifications:
- Previous work experience in Trust & Safety.
Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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