Product Operations Specialist, Trust & Safety - San Jose

Responsibilities

About the team
The Systems Infrastructure and Excellence (SIE) team plays a critical role in enhancing the operational capabilities and infrastructure of the Trust & Safety (T&S) organization. We focus on optimizing and automating workflows for T&S systems to reduce operational costs and drive process excellence through strategic roadmapping and business prioritization.

Our core functions include building robust tooling governance that aligns with compliance requirements and removing tooling fragmentation to create a more cohesive environment. We also empower moderation efficiency and quality with AI applications and collaborate with Operations, Engineering and Product teams to deliver user-centric solutions. Additionally, we build common frameworks to integrate both human and machine moderation and deliver advanced business analytics to provide actionable insights.

Responsibilities:
User and Business Insight: Deeply understand business requirements by analyzing user feedback, conducting user research, and leveraging data to identify pain points and user needs.
Data Strategy: Define and manage the data index system, identify key metrics, and drive data infrastructure improvements to support business optimization.
Product Implementation: Translate business requirements into clear product documentation (MRD/BRD), develop platform and tool-based solutions, and coordinate with R&D teams to ensure successful implementation.
Project Management: Proactively track and manage the progress of platform requirements, from testing and verification to launch and promotion with the business, to ensure timely and high-quality delivery.
User Enablement: Create and maintain platform operation documents, lead training sessions, and promote new features to boost user adoption and product understanding.
Process Optimization: Continuously identify and improve and automate operational processes to enhance efficiency and effectiveness across the product development lifecycle.
Cross-Functional Collaboration: Serve as the primary liaison for cross-functional teams (including R&D, business, and legal), respond to urgent issues, and coordinate resources to ensure the smooth execution of global projects.

Qualifications

Minimum qualifications:
- 4+ years in product or project management, with a focus on back-end systems or workflow management.
- Experience/knowledge with AI and LLM
- Strong ability to quickly grasp complex business contexts, logic, and system architecture.
- Data-driven mindset with the ability to use data to inform business optimization.
- Exceptional logical thinking, business abstraction, and technical understanding.
- Proven ability to communicate effectively with product and R&D teams to translate business needs into technical requirements.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $96000 - $168889 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.