Responsibilities
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
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At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
About the team & role
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
As the Search Evaluations team in T&S, we are dedicated to providing evaluation services for all of the Company's international products. Search quality evaluation is the measurement of the satisfaction level of search results through manual evaluation. Human evaluation is the most important search quality measurement method other than objective metrics evaluation, which can drive the optimization and iteration of search strategies and ultimately improve search quality and user experience.
The Product Operations role interacts with images, video, text related to everyday life. Simply put, the evaluation team plays the role of the users of search, then rate and score search results based on the results' quality and user experience. According to the evaluation result, product operation specialists summarize user pain points and cases to the Research & Development team for optimization. Sensitive content can also be randomly encountered, including (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.
Responsibilities
1. Evaluate cases daily to provide the product team with insights, feedback, which can then be translated into improvements and optimisation of key product metrics (e.g. page view, negative user feedback and click through rate).
2. Assimilate and summarise search data, to build recommendations for improvement and optimisation.
3. Accountable for improvement, by optimising SOP to ensure strong delivery of business team(s).
4. Improve cost efficiency & analysis.
5. Responsible for search evaluation, investigation, and other search-related business requirements and provide guidance to deliver all key project milestones and outcomes to optimize search results-related strategies.
6. Work independently as the evaluation and investigation project designer, deeply understand the business, and be responsible for the overall process of the project, including planning, implementation and providing high-quality evaluation analysis to help with product optimization.
7. Work closely with Product Managers and technical teams to elaborate and optimize relevant evaluation standards or guidelines and output project SOPs to ensure that the evaluation meets expectations.
8. Work closely with multiple business partners to ensure business metrics improvement and workflow optimization.
9. Other Ad-hoc and relevant projects such as reporting and urgent business requests from product teams as assigned by TL.
Qualifications
Minimum Qualifications
1. Bachelor's degree or above.
2. Proficiency ( both written and verbal) in Italian and English due to working with Italian speakers stakeholders. Solid understanding of market regional culture.
3. Minimum 3 years of working experience in the IT or social media platforms. will be preferred.
Preferred Qualifications
4. Solid understanding of search engines and TikTok or similar Excellent data analysis, as well as Project management experience.
5. Ability to manage cross-functional operational efforts, work with data delivery, engineering, and product teams to ensure the smooth rollout of projects.
6. Flexible, adaptable, proactive and self-motivated, and demonstrated ability to perform well in a highly dynamic, rapidly changing environment.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.