Product Operations, Account Integrity, Platform Responsibility

Responsibilities

About the Team
Our team is responsible for delivering transparent, fair, and user-friendly safety experiences across the platform. Our work includes protecting creators from impersonation and mismoderation, and improving key user journeys such as enforcement transparency, education, reporting, and appeals. We aim to ensure that safety measures are effective, consistent, and trusted by all users.

- Drive operational excellence for creator protection and safety experience workflows, ensuring transparency, fairness, and usability.
- Build and optimize core operational processes including reporting, appeals, enforcement transparency, and creator education to strengthen user trust.
- Support product strategy execution and collaborate with cross-functional teams (engineering, design, policy, data, operations) to deliver scalable solutions.
- Collect and analyze user feedback and data performance, documenting best practices and continuously improving user experience.
- Lead or support cross-team communication for high-priority projects to ensure timely alignment and issue resolution.

Qualifications

Minimum Qualifications
- Bachelor's degree or equivalent practical experience.
- 2+ years of product operations or related experience in Internet companies, with strong skills in process design, project management, and cross-functional collaboration.
- User-centered mindset with the ability to translate complex trust & safety issues into actionable operations.
- Strong analytical and problem-solving skills, with the ability to interpret and act on data.
- Excellent communication skills and resilience under pressure.

Preferred Qualifications
- Experience in trust & safety, content moderation, or creator ecosystem operations.
- Familiarity with reporting, appeals, and enforcement workflows.
- Background in user education, transparency operations, or creator community management.
- Passion for user trust, online safety, and improving platform experience.