Product Operation Specialist - User Feedback
Responsibilities
About the team
The T&S Evaluation and Investigation team, working closely with the Search team, taking the evaluation standards as the baseline and principles, and manually evaluating the search query and corresponding search results page to reflect the real user experience of the search function.
Responsibilities
- Experienced in user research, capable of designing and implementing both qualitative and quantitative research methods based on business needs; skilled at understanding user needs, identifying pain points in user experience, discovering experience issues valuable to the business, and driving optimization.
- Design and optimize user feedback features in TikTok and other apps, to improve the validity of feedback signals, and continuously explore strategies for feedback data analysis and application.
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- Collaborate and align with the business side on prioritization and resolution expectations of issues identified from user feedback, push and follow up for case resolution and measure improvement from user feedback perspective, which leads to continuous enhancement of search quality and user experience.
- Plan and build overall project workflows, drive project execution, and efficiently manage cross-functional coordination, resource alignment, and process management.
Qualifications
Minimum Qualifications
- Bachelor's degree or above
- Be in your final semester of study or have not more than one year of relevant work experience. You are required to have graduated prior to your first day of work.
- Fluent in both Chinese and English, able to use it as a working language. This is because candidates must actively communicate with business stakeholders using Chinese and English. The business level Chinese language skill is essential as this role entails the communication between stakeholders in markets that use Mandarin.
- 3-5 years of experience in user research or product operations, with the ability to independently design and implement user needs and feedback research plans.
Preferred Qualifications
- Solid understanding of user experience in search of AI LLM products, with insights into target user groups and usage scenarios.
- Strong data sensitivity, with solid skills in data analysis and synthesis; adept at using data to uncover and articulate business problems and proactively drive solutions and optimizations.
- Excellent communication skills, with the ability to work and coordinate effectively across teams.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.