Responsibilities
About the team
The T&S Evaluation and Investigation team, working closely with the Search team, taking the evaluation standards as the baseline and principles, and manually evaluating the search query and corresponding search results page to reflect the real user experience of the search function.
Responsibilities
- Experienced in user research, capable of designing and implementing both qualitative and quantitative research methods based on business needs; skilled at understanding user needs, identifying pain points in user experience, discovering experience issues valuable to the business, and driving optimization.
- Design and optimize user feedback features in TikTok and other apps, to improve the validity of feedback signals, and continuously explore strategies for feedback data analysis and application.
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- Collaborate and align with the business side on prioritization and resolution expectations of issues identified from user feedback, push and follow up for case resolution and measure improvement from user feedback perspective, which leads to continuous enhancement of search quality and user experience.
- Plan and build overall project workflows, drive project execution, and efficiently manage cross-functional coordination, resource alignment, and process management.
Qualifications
Minimum Qualifications
- Bachelor's degree or above.
- Fluent in both Chinese and English, able to use it as a working language. This is because candidates must actively communicate with business stakeholders using Chinese and English.
- 3-5 years of experience in user research or product operations, with the ability to independently design and implement user needs and feedback research plans.
Required Qualifications
- Solid understanding of user experience in search of AI LLM products, with insights into target user groups and usage scenarios.
- Strong data sensitivity, with solid skills in data analysis and synthesis; adept at using data to uncover and articulate business problems and proactively drive solutions and optimizations.
- Excellent communication skills, with the ability to work and coordinate effectively across teams.