Product Operation Specialist - Search Quality

Responsibilities

About the team
The T&S Evaluation and Investigation team, working closely with the Search team, taking the evaluation standards as the baseline and principles, and manually evaluating the search query and corresponding search results page to reflect the real user experience of the search function.

Responsibilities
- Collaborate closely with PM and RD teams to identify, evaluate, and address negative user experiences within search results, proactively driving improvements to enhance overall search quality and to reduce the badcase rate.
- Conduct comprehensive evaluations and in-depth analysis to proactively detect and address user experience risks that go beyond community guidelines, significantly impacting user satisfaction.
- Utilize user feedback, data analysis, and case studies to generate actionable insights that inform strategic decisions and drive improvements.
- Independently manage search quality evaluation projects from initial planning through execution, ensuring high-quality analytical outputs and actionable recommendations.
- Establish and refine operational standards, evaluation methodologies, and SOPs related to search quality evaluation in collaboration with cross-functional teams.
- Act as a bridge between technical and operational teams, facilitating effective communication, training, and standardization initiatives to ensure consistent implementation of search quality improvements.
- Drive efficiency improvements by driving the optimization of operational infrastructure, tools, and processes, ensuring timely delivery.
- Efficiently manage ad-hoc tasks and urgent business requests related to search quality, demonstrating adaptability and proactive problem-solving capabilities.

Qualifications

Minimum Qualifications
- Bachelor's degree or above
- Be in your final semester of study or have not more than one year of relevant work experience. You are required to have graduated prior to your first day of work.
- Fluent in English; proficiency in Chinese is a plus, due to coverage of Chinese market and content.