Responsibilities
About the team
The T&S Evaluation and Investigation team, working closely with the Search team, taking the evaluation standards as the baseline and principles, and manually evaluating the search query and corresponding search results page to reflect the real user experience of the search function.
Responsibilities
- Collaborate closely with PM and RD teams to identify, evaluate, and address negative user experiences within search results, proactively driving improvements to enhance overall search quality and to reduce the badcase rate.
- Conduct comprehensive evaluations and in-depth analysis to proactively detect and address user experience risks that go beyond community guidelines, significantly impacting user satisfaction.
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- Utilize user feedback, data analysis, and case studies to generate actionable insights that inform strategic decisions and drive improvements.
- Independently manage search quality evaluation projects from initial planning through execution, ensuring high-quality analytical outputs and actionable recommendations.
- Establish and refine operational standards, evaluation methodologies, and SOPs related to search quality evaluation in collaboration with cross-functional teams.
- Act as a bridge between technical and operational teams, facilitating effective communication, training, and standardization initiatives to ensure consistent implementation of search quality improvements.
- Drive efficiency improvements by driving the optimization of operational infrastructure, tools, and processes, ensuring timely delivery.
- Efficiently manage ad-hoc tasks and urgent business requests related to search quality, demonstrating adaptability and proactive problem-solving capabilities.
Qualifications
Minimum Qualifications
- Bachelor's degree or above.
- Fluent in English; proficiency in Chinese is a plus. This is because candidates must actively communicate with business stakeholders using Chinese and English.
- Minimum 2 years of operational experience in technology or digital media, preferably with direct responsibilities in search quality or content moderation.
- Solid understanding of search engine mechanisms and familiarity with TikTok or similar social media platforms; sensitive to user behavior, content experience, and potential negative impacts on user satisfaction.
Preferred Qualifications
- Comfortable reviewing and analyzing potentially inappropriate or disturbing content objectively and professionally.
- Strong analytical capabilities, adept at leveraging data-driven insights to identify issues, influence strategic decisions, and drive effective solutions.
- Excellent communication skills with the ability to work effectively across multiple teams and to manage cross-functional operational efforts. Project management experience will be preferred.
- Flexible, adaptable, proactive and self-motivated, and demonstrated ability to perform well in a highly dynamic, rapidly changing environment.