Product Operation Specialist - Evaluation and Investigation

Responsibilities

About the team
The T&S Evaluation and Investigation team, working closely with the Search team, taking the evaluation standards as the baseline and principles, and manually evaluating the search query and corresponding search results page to reflect the real user experience of the search function.

Responsibilities
- Evaluate search user experience from the user's perspective, and identify opportunities to improve for product features and strategies, collaborating with PM and RD teams and driving improvements of the key product metrics;
- Conduct rigorous evaluations to assess the impact and effectiveness of newly implemented features, ensuring they meet both business and user expectations;
- Support the execution of local user research, gather and analyze search user feedback data, and provide real user insights for product decision-making;
- Monitor and analyze core metrics to detect experience fluctuations and issues in a timely manner, ensuring stable online user experience;
- Acting as a bridge between the PM & RD teams and the operational team, ensuring the project meets all milestones with good quality and efficiency through generating evaluation standards, training, designing SOPs, project management and other initiatives.
- Design and implement proactive operational plans for special scenarios or major events, coordinating internal and external resources to ensure efficient implementation and achievement of business goals.
- Manage and adapt to ad-hoc projects and urgent business requests efficiently, demonstrating flexibility and proactive problem-solving.

Qualifications

Minimum Qualifications
- Bachelor's degree or above, with product ops, data analysis, user research related experience
- In-depth understanding of search engines and TikTok or similar social media platforms. Sensitive to user behavior, content experience;
- Good understanding of user needs and pain points, able to identify experience issues from the user's perspective; familiar with user research methods and capable of translating feedback into actionable product improvements;