Product Operation Specialist - Comprehensive Search Operation
Responsibilities
About the team
The T&S Evaluation and Investigation team, working closely with the Search team, taking the evaluation standards as the baseline and principles, and manually evaluating the search query and corresponding search results page to reflect the real user experience of the search function.
Responsibilities
- Have a deep understanding and knowledge of the English speaking markets, including local cultural norms.
- Responsible for search evaluation, investigation, and other search-related business requirements and provide guidance to deliver all key project milestones and outcomes to optimize search results-related strategies.
- Work independently as the evaluation and investigation project designer, deeply understand the business, and be responsible for the overall process of the project, including planning, implementation and providing high-quality evaluation analysis to help with product optimization.
Want more jobs like this?
Get jobs in Singapore delivered to your inbox every week.
- Data analysis and insights/reports generation based on evaluation data.
- Work closely with Product Managers and technical teams to elaborate and optimize relevant evaluation standards or guidelines and output project SOPs to ensure that the evaluation meets expectations
- Work closely with multiple business partners to ensure business metrics improvement and workflow optimization.
Qualifications
Minimum Qualifications
- Bachelor's degree or above.
- Fluent in both Chinese and English, able to use it as a working language. This is because candidates must actively communicate with business stakeholders using Chinese. The business level Chinese language skill is essential as this role entails the communication between stakeholders in markets that use Mandarin.
- At least 2 years of experience in an operational role within the tech or digital media sectors, preferably in search functionalities.
Preferred Qualifications
- Solid understanding of search engines and TikTok or similar social media platforms. Sensitive to user behavior, content experience, and online security risks. Preferably possessing the knowledge of AI-driven product enhancements and their implications on user experience.
- Strong analytical skills with a proven track record of using data to influence decision-making and drive improvements.
- Excellent communication skills with the ability to work effectively across multiple teams and to manage cross-functional operational efforts. Project management experience will be preferred.
- Flexible, adaptable, proactive and self-motivated, and demonstrated ability to perform well in a highly dynamic, rapidly changing environment.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.