Product Operation - Evaluation and Investigation - Trust & Safety - San Jose

4. Independently manage search related evaluation projects from initial planning through execution, ensuring high-quality analytical outputs and actionable recommendations.
5. Establish and refine operational standards, evaluation methodologies, and SOPs related to search evaluation in collaboration with cross-functional teams.
6. Act as a bridge between technical and operational teams, facilitating effective communication, training, and standardization initiatives to ensure consistent implementation of search experience improvements.
7. Drive efficiency improvements by driving the optimization of operational infrastructure, tools, and processes, ensuring timely delivery.
8. Efficiently manage ad-hoc tasks and urgent business requests related to search projects, demonstrating adaptability and proactive problem-solving capabilities.

Qualifications

Minimum Qualifications:
- Bachelor's Degree or above
- 2+ years of operational experience in technology or digital media

Preferred Qualifications:
- Fluency in both English and Mandarin is preferred: The role involves frequent communication with global teams, clients, and stakeholders in English-speaking regions as well as in Chinese-speaking markets.
- Solid understanding of search engine mechanisms and familiarity with TikTok or similar social media platforms; sensitive to user behavior, content experience, and potential negative impacts on user satisfaction.
- Strong analytical capabilities, adept at leveraging data-driven insights to identify issues, influence strategic decisions, and drive effective
- Excellent communication skills with the ability to work effectively across multiple teams and to manage cross-functional operational efforts. Project management experience will be preferred.
- Flexible, adaptable, proactive and self-motivated, and demonstrated ability to perform well in a highly dynamic, rapidly changing

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $66560 - $151111 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.