Product Manager - Trust & Safety Platform (AI Solution) - Singapore
Responsibilities
About The Team
The Trust & Safety Platform Product - Risk and Response team work closely with cross functional teams of engineers, data scientists, operations, and various relevant internal teams to build safety platforms and toolings, to empower internal operations and enforcements with LLM technologies during real world harm events or trends, and to safeguard the platform across different product features.
Responsibilities
- Identify high-impact Trust & Safety problems and build product/automation solutions with LLM technologies that enhance risk handling efficiency and accuracy;
- Partner closely with cross-functional stakeholders such as operations, engineering, algorithm teams to understand pain points and translate them into product solutions;
- Define business and tooling metrics for risk handling, evaluate performance through both qualitative and quantitative methods, and drive strategy and product iterations to continuously improve handling effectiveness;
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- Help define product roadmaps, write clear PRDs, manage timelines, and drive iterative launches in fast-paced environments;
- Deeply understand the workflows and challenges of risk handling and design solutions that actually work in practice.
Qualifications
Minimum Qualifications
- Bachelor's degree or above, with 1+ years of experience as a product manager in internet companies, or hands-on experience with LLM (Large Language Model) applications;
- Strong ownership and communication skills, with the ability to manage multiple stakeholders across time zones and influence global cross-functional teams in ambiguous and fast-paced environments;
- Proficient in data analysis languages such as SQL, with strong logical thinking and analytical skills; capable of systematically breaking down complex problems and quickly identifying key issues;
- Solid understanding of user-centered design principles and user research methodologies, with experience applying them to drive product development;
- Proficient in prototyping tools such as Axure or Figma, with the ability to create clear and effective product wireframes.
Preferred Qualifications:
- Prior experience in the Trust and Safety domain or strategy-focused product management is a plus;
- Basic understanding of how algorithms and LLMs work;
- Educational background in statistics, mathematics, computer science, or a related field is preferred.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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