Product Manager, Safety Tools - USDS

USDS Trust & Safety Product may be exposed to harmful content as part of their core day-to-day functions, as well as in project work; in response to escalation requests; or by chance.
Some content viewed my violate our community guidelines, which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; and murder.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
This will be a full-time position based in our Los Angeles or Mountain View, CA offices.

Responsibilities
- Own Enterprise Applications: Lead the end-to-end product strategy, roadmap, and execution for internal tools supporting critical business functions. Deliver scalable, results-driven solutions that enhance operational efficiency and drive measurable business impact.
- Develop and execute Trust & Safety tooling strategies: Collaborate with cross-functional teams to identify operational inefficiencies and transform complex processes into streamlined tooling solutions. Author clear, actionable requirements for both technical and non-technical stakeholders, incorporating risk and compliance considerations, defining success metrics, and leading program management and resourcing to ensure timely, successful delivery.
- Collaborate with cross-functional teams: Partner with Engineering, Security, Compliance, Legal, Product Policy, Safety Operations, and other teams to align tooling strategies, optimize tooling ecosystems, and maintain effective communication and coordination across global regions, time zones, and senior leadership.
- Proactive problem-solving: Conduct stakeholder interviews, analyze data, and lead operational reviews to define tooling requirements. Deconstruct complex business challenges and develop scalable, user-centric solutions that balance business impact, automation potential, usability, technical feasibility, and compliance. Drive cross-system integration efforts to ensure tools are secure, efficient, and aligned with organizational and regulatory standards.
- Experimentation: Champion continuous improvement by identifying tooling and workflow inefficiencies. Design, test, and implement automation-driven tooling solutions, leveraging data insights to establish best practices and deploy scalable tools that support sustainable growth and operational resilience.

Qualifications

Minimum Qualifications
- 3+ years product management experience, preferably with at least 2 years focused on internal tools or enterprise applications.
- Proven track record of building products that solve real-world business challenges for internal teams, combined with strong program management skills to lead projects from ideation to successful execution.
- Experience collaborating with technical teams to deliver enterprise software or platforms, with a solid understanding of APIs, data models, integrations, and security frameworks.
- Skilled at managing multiple stakeholders, building relationships, and aligning cross-functional priorities effectively.
- Strong analytical abilities, using data to drive decision-making, measure outcomes, and inform continuous improvement.
- Excellent communication and documentation skills, able to clearly present to both technical and non-technical audiences, and thrive in fast-paced environments requiring agility and adaptability.

Preferred Qualifications
- Proven experience managing end-to-end product lifecycles for internal tools, from requirements gathering and prioritization to release planning and post-launch optimization.
- Strong knowledge of enterprise architecture, security standards (including RBAC), data integrity, compliance, and risk management relevant to internal tooling.
- Skilled in defining and tracking KPIs to measure adoption, efficiency improvements, and overall impact of tooling solutions.
- Demonstrated success collaborating with international, cross-functional teams across multiple time zones and cultures, enabling effective communication and alignment.
- Excellent decision-making abilities in ambiguous, high-pressure environments, supported by expertise in research design, data collection, analysis, and interpretation for data-driven insights.
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $141588 - $296020 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.