Process Streamline & Optimization Specialist - AI Data Service Operations

Responsibilities

About the Team
The AI Data Service and Operations (ADSO) team is responsible for providing safety and non-safety data annotation services and search operation services for all of the company's international products, which can also help international products build their own data ecological security.

Responsibilities
- Design, implement, and refine workflows to simplify operations and eliminate inefficiencies across ADSO.
- Establish standardized taxonomies, process frameworks, and definitions to ensure consistency and scalability.
- Conduct deep-dive analyses of operational metrics to identify bottlenecks and improvement opportunities; translate insights into concrete process optimization actions that deliver measurable business outcomes.
- Leverage data driven insights to support leadership decisions.
- Champion a culture of continuous improvement and operational excellence across ADSO.
- Cultivate strong partnership with Lines of Business partners, employing a strategic approach to facilitate the effective integration of LoB requirements into overall process streamline & optimization, thereby ensuring that operational strategies are closely aligned with business priorities.

Qualifications

Minimum Qualifications
- 5 years of experience in Trust and Safety, Content Safety, or Content Operations, with a proven ability to drive operational excellence.
- Proven experience managing regional/global process improvement projects.
- Experience in managing stakeholders from all level and regions.
- Strong quantitative and analytical skills with expertise in strategic analysis, data interpretation, and data visualization.
- Strong critical thinking skills with the ability to clearly define and articulate problem statements.
- Outstanding organizational, coordination, communication, and negotiation skills, supported by a proven track record of managing complex projects and processes at a strategic level.

Preferred Qualifications
- Completion of Bachelor's Degree or above.
- You are a self-starter and take initiative in driving practical processes.