Process Delivery Specialist, Demand & Delivery Operations - Trust & Safety
Responsibilities
About the team:
The Video Safety Operations - Process Delivery team is dedicated to ensuring a safe, reliable, and efficient experience for TikTok users by managing operational excellence by leading demand and supply management, quality management and transition of initiatives of T&S operations. It evaluates and assesses process changes for implementation in T&S Video Safety operations. The team acts as an entry point between TikTok business and T&S Video Safety operations for all requests related to product, policy or process.
Responsibilities:
1. Manage and optimize the workflow of content platform moderation, addressing various needs of content safety operations, and develop moderation delivery strategies to enhance reliability and efficiency, ensuring outputs align with the company's values and safety requirements.
2. Collaborate with cross-functional teams to manage tasks such as queue creation, migration, and aggregation strategies, coordinating global moderation site resources to ensure smooth implementation of global projects and stable workflow operations.
3. Proactively identify and analyze issues in moderation processes and strategies, complete the full process from planning to execution for delivery process and strategy innovation, enhancing efficiency, effectiveness, and quality, ensuring the fulfillment of both short-term and long-term needs.
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4. Track global safety operations development trends, implement new demand delivery methods, optimize moderation processes, design automation strategies, and drive continuous improvement in moderation delivery capabilities.
Qualifications
Minimum Qualifications:
1. Bachelor's degree or above, with more than 2 years of experience in delivery management and content safety-related work.
2. Possess good team communication and collaboration skills, excellent project management and partner management abilities
3. Capable of driving projects involving multiple businesses and roles for smooth progress and implementation;
4. Strong self-motivation, willingness to accept challenges, attention to detail, and pursuit of excellence.
5. Comfortable with technical setup and configuration within internal tooling platforms to ensure smooth operational execution and system readiness, while meeting tight deadline demands.
6. High proficiency in both oral and written English and Mandarin as working languages to communicate with stakeholders who are based in mandarin-speaking markets, and cross-functional communications.
Preferred Qualifications:
- Experience collaborating with product teams to deliver successful outcomes
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.