Process Delivery Lead, Video Safety Operations - Trust & Safety - AMS
Responsibilities
About the team:
The Video Safety Operations - Process Delivery team is dedicated to ensuring a safe, reliable, and efficient experience for TikTok users by managing operational excellence by leading demand and supply management, quality management and transition of initiatives of T&S operations. It evaluates and assesses process changes for implementation in T&S Video Safety operations. The team acts as an entry point between TikTok business and T&S Video Safety operations for all requests related to product, policy or process.
Responsibilities:
1. Lead the team to manage and optimize the workflow of content platform moderation, addressing various needs of content safety operations, and develop moderation delivery strategies to enhance reliability and efficiency, ensuring outputs align with the company's values and safety requirements.
2. Collaborate with cross-functional teams to manage tasks such as queue creation, migration, and aggregation strategies, coordinating global moderation site resources to ensure smooth implementation of global projects and stable workflow operations.
3. Proactively identify and analyze issues in moderation processes and strategies, complete the full process from planning to execution for delivery process and strategy innovation, enhancing efficiency, effectiveness, and quality, ensuring the fulfillment of both short-term and long-term needs.
4. Track global safety operations development trends, implement new demand delivery methods, optimize moderation processes, design automation strategies, and drive continuous improvement in moderation delivery capabilities.
Qualifications
Minimum Qualifications:
1. Bachelor's degree or above, with more than 5 years of experience in delivery management and content safety-related work, with at least 2 years managing managers or mentoring leads across locations.
2. Possess good team communication and collaboration skills, excellent project management and partner management abilities
3. Capable of driving projects involving multiple businesses and roles for smooth progress and implementation;
4. Strong self-motivation, willingness to accept challenges, attention to detail, and pursuit of excellence.
Preferred Qualifications:
1. Mandarin language skills are preferred to facilitate collaboration with our colleagues and partners based in Mandarin-speaking regions.
Job Information
[For Pay Transparency] Compensation Description (annually)
The base salary range for this position in the selected city is $117334 - $270000 annually.
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Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.