Policy Training Development Specialist - Trust and Safety - Austin

About the Team:
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
The Trust & Safety Policy team develops and reviews our content policies to promote a positive and safe environment for all of our Users and Content Creators to enjoy and express themselves.

As a Policy Training Development Specialist, you will be responsible for creating solutions (training materials, learning experiences) related to our content policies, to support the training of TikTok's content moderators across the globe. You will work very closely with Trust & Safety's Policy subject matter experts, regional policy teams, and additional stakeholders in Ops, to identify policy training needs and address them through the creation of effective training solutions. You will be responsible for creating, scaling, and maintaining these training materials.

You will develop training materials for various modalities, including instructor-led and e-learning. You will be able to organize, structure, and present content policies in a clear, polished, and concise manner in both oral and written forms. You will help drive forward iterations in the training delivery process to ensure that desired learning and performance outcomes are met and learning impact is backed by data.

Responsibilities:
- You will partner with internal stakeholders in Policy and Ops to develop effective training materials;
- You will translate complex policy information into learning experiences to address the identified training needs and track the impact on the desired performance outcomes;
- You will apply your knowledge of instructional design and adult learning theories to identify appropriate training modality and structure based on learner needs, content requirements, and targeted performance outcomes;
- You will design and develop training programs utilizing various learning methodologies and leverage learning technology to deliver these programs (virtual instructor-led training sessions, safe-paced e-learning courses, and blended learning solutions), facilitating training, as necessary;
- Collaborate with the policy team to understand and deliver policy updates, work closely with the quality team to conduct needs analysis and identify gaps that should be addressed through training solutions;
- Create and maintain training infrastructure to deliver high quality training materials, implement robust tooling solutions and to ensure consistency and compliance;
- Understand and leverage data to set success criteria, evaluate learning impact, and analyze training gaps to create learning experiences aligned with performance outcomes.

Qualifications

Minimum Qualifications:
- Bachelor's degree in instructional design or equivalent with practical experience in creating, developing, and delivering training programs;
- You have knowledge and understanding of adult learning theory and instructional design methodology;
- Professional background in Trust and Safety, policy development and content moderation;
- Experience with instructional design software (Adobe Captivate, Articulate Storyline and Rise), media tools (Vyond), and experience with LMS platforms;
- Excellent planning and organization skills, strong project management skills, ability to independently manage several simultaneous training projects from analysis through implementation and evaluation;
- Excellent written & oral communication skills, public speaking, presentation skills, and overall interpersonal skills;
- Strong stakeholder management skills, ability to effectively collaborate and communicate across functions;
- Experience collaborating with international partners across different time zones and cultures.

Preferred Qualifications:
- If you have a portfolio of instructional design projects will be considered as a plus.

Trust & Safety recognizes that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2