Policy Specialist - USDS
Responsibilities
About the team
This role will sit within the USDS Product policy team. You will need to cultivate a deep understanding of the platform, its Trust and Safety policies, the Community Guidelines and the interplay of those rules with promotional levers that put content in front of the end user. This will require developing systems for tracking and anticipating user behavior and identifying thoughtful and creative policy solutions in a fast moving environment. You will work closely with a variety of internal partners including Policy, Product, Legal, Operations, and Quality Analysis to ensure that TikTok is able to detect, triage, and prevent safety incidents.
As TikTok continues to integrate with a growing ecosystem of products, the complexity of our promotional lever workflows is also expanding. The policy team is responsible for ensuring consistent and compliant policy application across all these new surfaces. While a Program Manager focuses on the strategic design of workflows, the policy specialist is responsible for the critical day-to-day execution of these policy processes.
This role may be exposed to harmful content as part of their core day-to-day functions, as well as in project work; in response to escalation requests; or by chance.
Some content viewed my violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; and murder.
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In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
Responsibilities
- Execute policy workflows for manually promoted content across emerging products, ensuring compliance with all relevant policies and requirements.
- Conduct regular calibration sessions with the USDS Operations team to ensure consistent and accurate policy enforcement and application of our policies.
- Serve as a key point of contact for stakeholders, advising and consulting on the nuances of policies to guide their initiatives.
- Collaborate with the Global and USDS Security teams on escalations related to manual promotions.
- Work closely with cross-functional partners to monitor emerging social media trends and problematic behaviors in the US to predict and prevent potential violations of community guidelines.
- Assist in developing and maintaining training materials and SOPs to ensure a clear understanding of Editorial Policies.
- Support the creation of metric reports by gathering data on policy execution to help measure impact and identify areas for improvement.
- Develop and execute improvement plans for policy workflows by enhancing processes and improving performance against Service Level Agreements (SLAs).
Qualifications
Minimum Qualifications
- Bachelor's degree or equivalent practical experience.
- 1+ years of experience in content moderation, content policy, or a related trust and safety field.
- Strong understanding of internet culture and emerging social media trends.
- Excellent attention to detail and the ability to apply complex policies with consistency.
- Strong communication skills.
- Proven ability to work collaboratively with cross-functional partners.
- Experience working on sensitive subject matter with resilience and professionalism.
Preferred Qualifications
- Strong Data Analysis skills
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.