Policy Manager, Mental Health - Trust & Safety
Responsibilities
As the Policy Development Manager for Mental Health, you will build out and drive TikTok's policies regarding mental health, suicide, self-harm, and disordered eating on TikTok. In this role, you will play a pivotal part in a global Trust & Safety organization, contributing to our efforts to ensure that our policies support creative and equitable expression while effectively addressing potentially objectionable content to safeguard the safety of our community.
You will achieve this by developing platform policies for TikTok and equipping colleagues with a nuanced understanding of how technology, media, and cultural trends affect mental health, including suicide, self-harm, and disordered eating. You will shape and champion our mental health policies through rigorous policy development, user education, and collaboration on product design. You will also partner closely with Product Safety teams to ensure TikTok's features are evaluated for potential risks to mental health and overall well-being.
To succeed in this role, you'll need a strong foundation in technology policy and Trust & Safety, alongside deep expertise and practical experience in the mental health field. Reporting to the Head of Behavioral Health and Regulated Content, this role offers a unique opportunity to help shape a safer, more supportive experience for TikTok's global community.
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What will I be doing?
- Drive a platform-wide approach to mental health safety, shaping policies and product guidance that reflect TikTok's values and userr well-being goals.
- Collaborate with Policy Enforcement, Product, Data Science, Risk Containment, Outreach and Partnerships, Operations and other critical stakeholders to improve policy framework.
- Provide in-depth review and feedback to policy enforcement teams to ensure principles and consistent application of policy.
- Provide subject matter expertise on crisis response and escalation handling, ensuring policies are aligned across stakeholders and support effective responses to urgent safety incidents.
- Engage with Legal and Public Policy teams to ensure compliance with key regulations and be a T&S point of contact for any potential new regulations.
- Engage with external stakeholders to integrate expert perspectives into TikTok's platform policies, and represent the company in external forums and speaking engagements.
Qualifications
Minimum Qualifications:
- 5 years of experience in Trust & Safety, Political Science, Public Policy, Law, Academia, or a related field.
- Strong writing and executive communication skills, with the ability to synthesize complex topics into concise and digestible materials.
- Knowledge of key mental health topics such as disordered eating, self-harm, suicide, emotionally vulnerable content, body image and appearance ideals, and the impact of product features or commercial content on user well-being.
- Experience with international technology/online content/social media issues.
- High technical aptitude for understanding complex technologies, tools, systems, and issues.
- Ability to think both strategically and tactically, and thrive in a fast-paced environment.
Preferred Qualifications:
- Experience in launching new strategies and Zero-to-One initiatives.
- Proficiency in data-driven analysis and related enforcement/technical expertise.
- Previous experience at a fast-moving internet platform company.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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