Policy Manager, Mental Health - Trust and Safety

- Provide in-depth review and feedback to policy enforcement teams to ensure principles and consistent application of policy.
- Provide subject matter expertise on crisis response and escalation handling, ensuring policies are aligned across stakeholders and support effective responses to urgent safety incidents.
- Engage with Legal and Public Policy teams to ensure compliance with key regulations and be a T&S point of contact for any potential new regulations.
- Engage with external stakeholders to integrate expert perspectives into TikTok's platform policies, and represent the company in external forums and speaking engagements.

Qualifications

Minimum Qualifications:
- 5 years of experience in Trust & Safety, Political Science, Public Policy, Law, Academia, or a related field.
- Strong ability to synthesize complex topics into concise and digestible materials.
- Knowledge of key mental health topics such as disordered eating, self-harm, suicide, emotionally vulnerable content, body image and ideals, and the impact of product features or commercial content on user well-being.
- Experience with international technology/online content/social media issues.
- High technical aptitude for understanding complex technologies, tools, systems, and issues.
- Ability to think both strategically and tactically, and thrive in a fast-paced environment.

Preferred Qualifications:
- Experience in launching new strategies and Zero-to-One initiatives.
- Proficiency in data-driven analysis and related enforcement/technical expertise.
- Previous experience at a fast-moving internet platform company.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $117334 - $270000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Client-provided location(s): San Jose, CA

Job ID: TikTok-7535141242318506248

Employment Type: OTHER

Posted: 2025-08-07T04:37:22