Responsibilities
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
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At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About the Team
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
As a Policy Enforcement Team Lead, you are responsible for leading a group of Policy Enforcement Specialists to deliver timely, accurate, and scaled Policy guidance to support the Moderation & QA teams responsible for the enforcement of our content policies. Your team is a critical link in our enforcement processes, working closely with cross-functional teams (Policy, Global Training, Moderation, etc) to ensure our policies are enforced in a high quality and consistent manner. They provide day-to-day support in ensuring an aligned understanding of our policies across teams, and identify and channel feedback on opportunities for improvement.
Policy Enforcement Team Leads ensure the team is trained and equipped for this critical task, and that it is able to deliver reliable support in a sustained manner.
This role may include limited exposure to harmful or distressing content, which includes but is not limited to: bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; or murder.
What will I be doing?
- Manage a team of Policy Enforcement Specialists to provide effective policy guidance, manage the market-level rollout of policy changes, maintain up-to-date policy documentation, and ensure all tasks are completed to a high degree of quality and on time.
- Plan and communicate daily/weekly workload to your team of Policy Enforcement Specialists and delegate duties to relevant people.
- Train and develop team members, and monitor performance and progress.
- Support the Head of Policy Enforcement on delivering process improvements, including through projects which develop or enhance the effectiveness with which policies are implemented globally.
- Manage and oversee projects & initiatives to improve policy implementation and enforcement at the market level.
- Support senior leadership by providing insights, analysis, and team feedback in a timely manner.
- Partner with XFN Teams internally to ensure Policy team support for quality and appeal processes at scale
- Work closely with cross-team leaders and management to provide Policy support for quality improvement efforts.
Qualifications
What should I bring with me?
Minimum Qualifications
- Minimum 1 year of recent experience as PES, PQA, SQA, QA SME, Advisor or Moderation Team leader [For internal transfers you will need to have at least 6 months employment with TikTok. If you have already transferred, you will need to wait 12 months to apply for your next transfer].
- Minimum 1 year of experience in managing multicultural teams with diverse skills/ Team Lead/coaching/Mentoring/Training as a people manager or a project leader. Individual contributors with at least 1 year of experience in spearheading projects or process improvement initiatives may qualify.
- Strong people management and development skills, leadership skills, with a good understanding of Bytestyle Leadership Principles.
- In-depth knowledge of performance metrics.
- Natural communicator with great interpersonal skill and full working proficiency in English (verbal & written communication).
- Strong data analysis and data visualisation skills, must-have for Lark Sheets and MS Excel and plus for SQL & R & Tableau
- Strong Project Management skills
Preferred Qualifications
- Preparation of monthly status/progress report for projects/tasks.
- Proven track record of working with cross-functional partners, across different countries/time zones.
- Strong attention to detail and ability to work independently, demonstrating good judgment, training and leadership skills.
- Proven ability to multi-task with good time management skills.
- Some flexibility with working hours.
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.
Trust & Safety is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.