Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Want more jobs like this?
Get Data and Analytics jobs in Vancouver, Canada delivered to your inbox every week.
Join us.
Who we are
We are Trust & Safety- Data Product & General Service team. Our team mainly services TnS business and provides data solutions for the business. We provide accurate, timely, complete, and transparent data assets for the TnS business and help the business solve problems on a large scale. Specifically, we provide data products covering the complete data service process from basic data construction to data products, helping the TnS business to solve the problems encountered in the data's whole life cycle, including Data Definition, Data Access, Data Management, Data Visualization, Data Analysis, Diagnostic Insight, etc.
Responsibilities
- Oversee the OnCall platform for customers, encompassing gathering requirements, product design, and project promotion. Demonstrate proficiency in customer service operations.
- Develop and execute specific product iteration plans in alignment with business requirements. This includes the design of functional module prototypes, documentation of requirements, and ensuring efficient and high-quality project execution.
- Monitor and analyze the performance data of the products within your purview regularly. Continuously refine and enhance the product to facilitate the achievement of business department objectives.
Qualifications
- Bachelor's degree or higher, with a minimum of 5 years of experience in managing intelligent customer service platforms, OnCall platforms, CRM platforms, etc. Candidates with computer-related backgrounds are preferred.
- Strong technical background with a preference for experience in NLP and other strategic products, such as intelligent dialogue, LLM, AIGC, and related fields. Practical expertise in customer service intelligent assistance is a requirement.
- Proficient in data analysis with a proven ability to manage projects effectively. Capable of extracting value from data and translating it into business goals and strategies.
- Exceptional communication and team collaboration skills.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at gprd.accommodations@tiktok.com