Responsibilities
About Trust & Safety
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.
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About the Team
The Partner Manager is responsible for the company's partner operations strategy ensuring smooth landing of various initiatives including WFM, QA, Training and other change injections.
Responsibilities:
- Manage complex vendor and internal stakeholder relationships.
- Establish governance and processes related to the continuous health of assigned sites and lines of businesses.
- Devise operating model with strong governance, risk management with Partner/vendor engagement.
- Deliver on operational improvements to existing processes and to drive scalability and simplification.
- Develop metrics, milestones, structured programs and procedures to ensure successful day-to-day execution.
- Leads a team of Partner Ops Specialist to drive operational excellence on a day to day basis.
Qualifications
Minimum Qualifications:
- 5 years of experience in a managerial role overseeing outsourced partner operations, including direct people management.
- Proven track record in BPO operations, including KPI ownership and target-driven performance management.
- Experience leading operations, program management, and large-scale transformation initiatives.
- Familiarity with the full sourcing and contracting process.
- Skilled in managing cross-functional (XFN) stakeholders across internal teams and external partners.
- Strong decision-making capabilities and the ability to navigate complex, fast-paced, or ambiguous environments.
- Excellent communication and interpersonal skills, with the ability to influence, build alignment, and foster collaboration.
Preferred Qualifications:
- Proficient in data analysis to support performance tracking and decision-making.
- Capable of conducting problem analysis and implementing effective solutions.
- Well-developed analytical skills, with attention to detail and the ability to identify patterns and trends.
- Experience in setting goals and executing implementation plans to achieve desired outcomes.
- Completion of a Bachelor's degree or higher.