Responsibilities
About ByteDance
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok and Helo as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
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Why Join Us
Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.
Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.
To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
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At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.
Join us.
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About
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe that our e-commerce platform is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making our e-commerce platform the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe our e-commerce platform is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.
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Responsibilities
- Identify training opportunities from various channels, like data studying and feedback collection, and develop individualized and group training plans to address varying needs.
Develop interactive, quality, and globalized training curriculum for both online and offline training.
- Improve existing training curriculum to drive for higher training efficiency.
- Conduct continuous training and development programs for the trainees by
- Formulating and facilitating training programs to enhance product knowledge and - customer service skills.
- Prepares training booklets, administers tests and role-plays, as well as complete daily
- Reports on your training experience.
- Actively works with the QA, SOP, KB and Operations to ensure alignment of product features, technical specifications, processes and so on.
- Drive for continuous improvement of training related success measurements, like customer satisfaction rate.
Qualifications
Minimum Qualifications
- BA/BS degree or equivalent practical experience.
- 3-5 years experience in instructional designing and training delivery, preferably within Customer Service.
- Eager to learn, initiative taker and problem-solver.
- Excellent written, verbal and interpersonal communication skills.
- Experienced in developing and executing training programs
- Excellent skills for communicating and relating with both team members and customers.
- Proficient in written and verbal English & Tagalog to support global training for employees and local communication with our e-commerce platform sellers in Manila.
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Preferred Qualifications
- Experience in eCommerce or marketplace platforms is a plus.
- Experience with Articulate is a plus.
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ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.