Outreach & Partnerships Manager, South Asia

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the Team
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

We are looking for an Outreach & Partnerships Manager to ensure that our policy development, community guidelines, and policy enforcement are informed by external experts and advisors with a deep understanding of issue areas that are prevalent on the platform.
As an Outreach & Partnerships Manager, you are a primary contact between Global Trust & Safety and external stakeholders to gather feedback and test ideas that will enhance our policies and products. In this role, you will work closely with the entire T&S Product Policy and Product & Process teams, as well as cross-functional partners in Public Policy, Communications, Legal, and Operations to ensure that TikTok cultivates policies that promote creativity and joy while keeping our community safe.
You have an insatiable appetite for protecting users and significant experience facilitating productive dialogue with internal teams and the communities they seek to serve. You will serve as an external ambassador for TikTok and will be proficient in constituent outreach, building partnerships, and creating forums to inform policies, processes, and internal training.

What will I be doing?
- Research, identify, and collaborate with external experts (e.g. academia, civil sector players, Key Opinion Leaders, etc.) and leverage their expertise and resources to develop corresponding safety programs to improve the Trust & Safety approach to key issue areas;
- Collaborate with internal teams to draft strategic plans for one or more of our issue verticals (e.g. Minor Safety, Harassment/Bullying, Platform Integrity, Hateful Behavior, Adult Nudity, and Sexual Activity) in an effort to enhance the safety of our users and trust in the platform;
- Lead the planning and execution of fact-checking program phases: research, identify, onboard, and train external partners; and support onboarding programs for fact-checking agencies and other third-parties;
- Act as a representative and spokesperson on TikTok's Trust & Safety policies, procedures, product features, and internal workflows within your designated Issue Verticals;
- Build and develop relationships with all OPM colleagues and key XFN partners for increased efficiency and effective responsiveness into existing workstreams, and help to define new operational strategies for the implementation of external feedback;
- Travel frequently to manage stakeholders and projects.

Qualifications

What should I bring with me?
Minimum Qualification
- 5+ years of experience in business, partnerships, product marketing, policy programming, operations, support management, or project management;
- Knowledge of mainstream video-sharing products and experience designing programs relating to multiple issues;
- Experience working independently and with global cross-function teams such as policy, legal, operations, and product;
- Ability to drive projects cross-functionally, run consensus-based stakeholder management, and build positive relationships with both internal and external partners;
- Understanding and knowledge of the South Asian markets;
- Fluent English, Urdu, and Pashto language skills as you will be covering the South Asia markets and communicating with stakeholders.

Preferred Qualification
- An excellent communicator in written and verbal form across technical and non-technical audiences;
- Experience planning and leading strategic initiatives and events;
- Experience at a fast-growing tech company and/or a global company;
- Nimble business mind with a focus on developing creative solutions;
- Entrepreneurial spirit, self-driven, and high EQ

Trust & Safety is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.