Operation Specialist, User Experience Operations Analyst - Global E-commerce, Recommendation

Responsibilities

The Global E-commerce Operations Team is dedicated to establishing and enhancing users' awareness of shopping on TikTok, spurring users' e-commerce demands, elevating the user experience, and driving the growth of the e-commerce business.

The recommendation team mainly focuses on the above two core scenarios (i.e., the scenario where users display content and the scenario where merchants connect with consumers via TikTok Shop). It continues to make efforts and optimize recommendation effects by using a variety of strategies (such as PDP strategy, new user strategy, post-purchase strategy, content style strategy, etc.).

Responsibilities:
1. Responsible for the user experience product operation of TikTok Global E-commerce in recommendation, establishing measurement standards and review mechanisms for user experience, and continuously promoting the improvement of user experience.
2. Responsible for formulating executable SOPs (Standard Operating Procedures) based on current strategies, training, and collaborating with local teams to complete the evaluation of search experience-related strategies.
3. Participate in project early planning, work with product and business teams across various ends to conceive functions and experiences, and provide high-quality user experience solutions for the business.
4. Possess a high level of sensitivity to data changes of product function points and core business focus areas, be able to flexibly measure the overall experience level of the product, and put forward improvement suggestions.
5. Insight into and analysis of design trends, identify the motivations and needs of target users, and ensure efficient development, implementation, and timely review and accumulation of solutions.

Qualifications

Minimum Qualifications:
- Bachelor's degree or above, with 3 years or more of relevant work experience; proficiency in English and Mandarin as a working language to communicate with stakeholders who are based in mandarin-speaking markets, and a good understanding of e-commerce businesses.
- Strong pressure resistance, clear logic, willingness to analyze the essence of events, proficiency in solving problems systematically, strong affinity, excellent communication and collaboration skills, and good at driving cross-departmental cooperation to achieve goals.
- Possess excellent data analysis capabilities, and be proficient in reasonably attributing causes through fluctuating data.
- Capable of independently undertaking experience project management and solution design, with innovative thinking to achieve breakthroughs in user experience.

Preferred Qualifications:
- Candidates with work experience in user experience, operations, or product management are preferred.