Monetization Strategy & Operations Manager

The high-performing Global Business Solutions Monetization Strategy & Operations (MSO) organization is essential to enabling TikTok's advertising business growth. We partner with business leaders in strategy setting, revenue planning, sales & client incentive policy-making, driving operational effectiveness in tooling and sales processes, and ensuring productive and fruitful partnerships cross-functionally.

You will be joining the Projects, Research, and Operations team within the EUI MSO team as a Project Manager. This role focuses on driving sales operations productivity and efficiency through process improvements, system enhancements, and policy changes. You will collaborate extensively with cross-functional teams to execute change management initiatives from end-to-end. We're looking for a critical thinker who can spot bottlenecks, identify ways to remove them effectively through data and qualitative research, execute the planned changes with a clear timeline to delivery.

Responsibility:
- Serve as a strategic partner for our sales and MSO teams, focusing on Enterprise advertiser segments on all topics related to operational rigour, processes, productivity and efficiency
- Conduct in-depth assessments of our sales and internal processes end-to-end to identify gaps and their drivers, and build and implement solutions to support revenue growth
- Create and maintain business intelligence tools and dashboards to track operational metrics/KPIs
- Monitor and share trends and progress with senior leadership team to ensure operational health of business
- Benchmark across regions and externally with competitors to drive operations best practices globally
- Extensive collaboration with various internal teams, incl. Finance, Legal, Tax, Product, Sales, and Systems teams to continuously evolve and adapt our policies and processes
- Support/lead on additional ad hoc projects as required

Qualifications

Minimum Qualifications
- Proven experience, ideally around 4+ years, in a fast-paced company - high growth start-up, management consulting, tech platforms, etc. in a project and program management capacity
- Experience using data to create compelling stories that communicate key messages across the organization and to influence various levels of management decision making
- Proficient in Microsoft Office and/or Google Suite, especially Excel and Google Sheets. Experience with data visualization software, BI tools, or SQL is a plus
- This role work with a lot of cross functional stakeholders, so excellent communication (verbal and written) and stakeholder management skills is essential
- Fast learner, ability to independently multi-task, prioritize, and manage time effectively
- Experience working cross-functionally with various internal teams, including Finance, Sales, Systems, and Product
- Self-starter and execution mindset, capable of delivering on changes with minimal supervision

Preferred Qualifications:
- Experience in a consultancy environment, within big tech or a scaling start-up a nice to have
- Knowledge, understanding, or experience working in adtech environment would be a great benefit in this role
- Familiarity with major sales CRM platforms (e.g. Salesforce,), Order Management Systems (Operative, FatTail, Prisma, etc.) and Ads Platforms (Google Ads Manager, Facebook, etc.) is a plus

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.