Moderation Knowledge Strategy Program Manager Graduate (TikTok Shop) - 2026 Start (BS/MS)

Successful candidates must be able to commit to an onboarding date by end of year 2026. Please state your availability and graduation date clearly in your resume.

Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.

What makes our graduate track unique?
Our graduate track is designed to develop cross-functional talent with deep expertise in governance and experience, while also cultivating broad, cross-domain understanding.

Within your first year, you'll rotate into carefully selected cross-functional teams, broadening your perspective, sharpening your problem-solving skills, and developing leadership skills to drive meaningful impact across the business. Each rotation's duration and pathway are thoughtfully designed to help you connect the dots across business areas, grow strategically, and build the versatility needed to thrive in a fast-evolving environment.

You'll get to:
- Go deep and go broad - Develop cross-functional agility and understanding to adapt to evolving markets and accelerate your growth.
- Solve real problems with global impact - Contribute to projects that shape the experience for millions of users and sellers around the world.
- Build what doesn't exist yet - shape new systems, processes, and policies in a fast-scaling business.

Responsibilities
- Conduct analysis and draft moderation operating guidelines and playbooks in collaboration with the Governance team.
- Continuously evaluate, propose, and execute improvements for existing processes and policies.
- Review and align how knowledge is captured and organized to drive the best business outcomes.
- Analyze, evaluate, and overcome program risks, and produce program reports for stakeholders.
- Partner with internal stakeholders in strategies and operations to develop effective training and knowledge management.
- Work closely with the quality assurance team to identify improvement areas to elevate human moderation accuracy.

Qualifications

Minimum Qualifications
- Final year student (graduate in 2026) or recent graduates with less than 1 year of working experience, majoring in Business, Project Management or related fields with strong academic performance.
- Process Optimization: Strong ability in workflow design and optimization with rigorous logical thinking.
- Data Analysis: Proficient in Excel (formulas, pivot tables, etc.).
- Communication: Excellent coordination skills to effectively collaborate across teams.
- Adaptability: Fast learner who thrives in new technical challenges.
- Work Ethic: Highly responsible and able to work under pressure.

Preferred Qualifications
- Self-motivated with a strong sense of initiative, problem-solving skills and able to thrive in an ambiguous working environment.
- Understanding of global E-Commerce trends is a strong plus.

By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy

If you have any questions, please reach out to us at apac-earlycareers@tiktok.com

Client-provided location(s): Singapore

Job ID: TikTok-7533196615177324818

Employment Type: OTHER

Posted: 2025-08-05T04:35:50