Media Monitoring Coordinator

About the Role
The Media Monitoring Coordinator sits within the Comms Insights team, part of the Global Brand & Communications Operations department. Comms Insights equips our stakeholders with realtime insights into the press landscape and provides data-driven research to determine comms strategies. The Media Monitoring Coordinator is at the front lines of monitoring media interest in TikTok. This role is part of the Rapid Response team that is responsible for quickly and accurately flagging press inquiries to the Global Comms staff, ensuring the department is never caught off guard by critical media inquiries or reputational issues, and for closely monitoring media coverage to keep the department and company apprised of relevant news items in near real-time. The coordinator also supports the Comms Insights team's data-driven work including coverage reports, monitoring internal dashboards, and social listening. Our work parallels the news cycles surrounding TikTok and the industry: we move fast and cover a wide range of issues.

Responsibilities
- Realtime monitoring of global press inboxes to ensure media inquiries are relayed to the appropriate PR handler, and handled in a timely manner. Manage high volume of inbound emails to organize information, distribute to relevant departments, manage spam, etc.
- Operate on a shift schedule with fixed hours for Rapid Response inbox & coverage monitoring during business hours. Occasional early morning, evening, and weekend coverage will be required (with advance notice)
- Maintain spreadsheets that track inbound media inquiries and resulting press coverage
- Actively track and distribute TikTok and industry news throughout the day to ensure the Global Comms team and XFN partners are aware of the latest media cycles
- Create coverage reports analyzing the size, impact, and themes of company or industry news
- Monitor and measure social media discussion about the company, industry, or relevant themes
- Review and summarize TikTok videos to determine trending and noteworthy content
- Build weekly, monthly, and ad hoc internal newsletters
- Support team operations by keeping project trackers and report archives organized and up-to-date

Qualifications

Minimum Qualifications
- Previous experience in Communications or Public Relations within a fast-paced, deadline driven environment
- Understanding of US news media; familiarity with global media a plus
- Excellent written and verbal communication skills
- Excellent project management and operations skills; Ability to regularly sort, prioritize, and identify urgent tasks, directing them to the appropriate responder while working independently and efficiently
- Familiarity with using spreadsheets for data entry and chart-building
- Flexibility and willingness to support various projects as needed across the wider team, often on short notice
- Able to handle confidential information with discretion and maintain a high level of professionalism required

Preferred Qualifications
- Experience in a newsroom or in a Comms/PR capacity
- Familiarity with media monitoring or social listening tools such as Cision, MuckRack, Brandwatch, etc
- Experience with writing boolean queries a plus

Job Information

[For Pay Transparency] Compensation Description (hourly)

The hourly rate range for this position in the selected city is $36- $57.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.