Responsibilities
About the team
Risk Prevention is to bridge the gap between the Community and XFN teams, leveraging their deep market, cultural, and language knowledge. Our team's primary focus is proactive risk identification, program management and prioritization that help improve and maintain trust and safety at a regional level.
About the role
As the Market Program Manager APAC, lead, you will be leading the Southeast Asia subteams in the APAC team. Your goal is to grow and lead a high performing organisation that drives impact for the societies in which we operate, within APAC and across T&S globally. You will lead a multi-disciplinary team of market program managers focused on supporting T&S's highest priority initiatives. The ideal candidate will have proven experience in people management (managing managers and large organisations), business management and cross-functional collaboration, with a focus on building strong organizations, execution and streamlining cross-functional communication.
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Responsibilities:
- Lead the Southeast Asia Regional Risk Prevention function, a talented team of Regional Program managers. Define our approach for the region.
- You will actively promote and support inclusion, creating a positive team culture, by ensuring individuals are supported to participate and develop within their role and work community
- You'll manage the performance and goals of the team, driving the
market roadmaps and taking responsibility for the overall market performance, including monitoring and improving key metrics critical to the overall success of the business
- You'll lead your team in proactively planning high risk event scenarios and be a strong leader in crisis management
- You'll provide foresight into various vulnerabilities in scenarios such as video, comments, follow/like, accounts, etc. through qualitative and quantitative approaches, and deliver insights into problematic market trends and regulatory isues
- Address emerging market risks in a timely and effective manner.
- Collaborate with cross-functional partners (content policy, product management, data analytics, operations, engineering, algorithms and other critical functions outside T&S such as government relations/legal/comms) to identify, assess and resolve related issues across our policies, programs, and systems.
- You will identify and explore ways to continuously improve and provide timely feedback to cross-departmental stakeholders and be excellent at stakeholder management and communication
Qualifications
Minimum Qualifications
- 3+ years of experience managing managers and leading a high performing regional organisations, including objective setting and performance reviews.
- Broad experience across Trust and Safety, or a related area such as Fraud, Integrity, management of social networking, or within a Trust and Safety vertical, such as minor safety, hate speech, illegal activities and regulated goods, etc.
- You will have a deep understanding and experience of leading APAC markets, including understanding of top risks, cultural nuances, regulatory landscape and high risk events
- You will be an analytical thinker, with a strong ability to interpret data, key metrics and devise improvement strategies
- Excellent communication and program management skills.
Preferred Qualifications
- Extensive background of managing and coordinating large scale projects or products, working closely with engineering and design teams together with other partner teams to guarantee effective execution of product plans