Market Analyst (LATAM), Safety & Integrity - Trust and Safety - Bay Area

About the Team:
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

As a Market Analyst for our Safety and Integrity (S&I) team, you will work to keep TikTok safe by improving our ability to address emerging market risks and escalations, discovering unknown risks, and proactively removing bad content. Market Analysts will provide critical market-level analysis and understanding so that S&I can increase its impact, drive more strategic direction, and improve transparency within and outside of T&S. This role will be open in the Bay area or Austin.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

Responsibilities:
- Driving improvements to key metrics by performing routine analysis of content and market health data to improve topline metrics. These analyses may include: a) Collection of suspected bad cases reported to S&I; b) Evaluating market-level trends and insights; c) Understanding regional UX, as well as gaps in our moderation, model, keywords and discoverability;
- Working cross-functionally to increase our ability to mitigate and reduce the impact of emerging risks within LATAM Spanish speaking region;
- Partner with Trust and Safety teams to identify gaps, find high-impact opportunities to improve processes, and work collaboratively to tackle them;
- Take enforcement actions, perform proactive sweeps, and remove bad trends;
- Develop and own projects with support from Safety & Integrity colleagues to improve safety on TikTok.

Qualifications

Minimum Qualifications:
- 1+ years of work experience in trust and safety / online safety / content moderation or related industry;
- English and Spanish professional proficiency are required as the role will cover LATAM region;
- Experience with analyzing data and working with policy teams;
- Team player and ability to collaborate with different teams;
- Proficient in Excel / G Sheets;
- Experience with Root Cause Analysis and reporting;
- Excellent time management and great problem solving skills;
- Basic Project Management skills.

Trust & Safety recognizes that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $73466 - $107555 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.