Logistics Solution & Experience Manager - TikTok Shop
Responsibilities
About the team
The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimise their operational efficiency.
The Logistics Solution Manager will focus on overseeing the ecommerce logistics network setup and operation in target country, including courier delivery, fulfilment warehouse, reverse logistics, buyer seller service and policy.
Your role:
- Responsible for UK logistics seller experience, perform in-depth research and competitor analysis of logistics experience metrics and output solutions for improvement
- Design solutions that incorporate both operating procedures and system functions that serve UK logistics businesses and operations expansion and improvement.
Want more jobs like this?
Get jobs in London, United Kingdom delivered to your inbox every week.
- Manage the solution for its whole journey from initiation to implementation, drive for constant improvement when needed
- Work with cross function teams (account managers, governance etc) to establish common goals for seller fulfilment experience
- Continue to drive solution upgrades and innovations that are best suited for the UK/EU market. Contribute to the accumulation of our core logistics capabilities.
Qualifications
Minimum Qualifications
- Bachelor's degree or above, more than 4 years of logistics performance management or solution design experience in the e-commerce fulfillment or logistics industry. Cross-region and cross-culture work experience is preferred;
- Have a good understanding of e-commerce sellers, fulfillment, domestic logistics and other related industries. Experience in large e-commerce companies or international logistics companies is preferred;
- With excellent communication skills, cross-team collaboration, and project management skills;
- Has the ability to think outside the box and is able to take initiative in innovation to solve complex problems.
Preferred Qualifications
- Bachelor's or Master's degree, with significant experience in program or product management roles.
- Have a systematic understanding of systems and technical tools.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.