Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
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About the Team
The Data-TnS QA team is responsible for high product quality of Trust and Safety. We focus on testing and delivering high-quality products of content safety and content understanding, which protect our users from harmful content and abusive behaviors. In this role, team members have the opportunity to validate, automate develop and manage the quality challenges both in the development and production stages. We embrace a culture of diversity, intellectual curiosity, openness, and problem-solving. We encourage close collaboration while promoting self-direction.
Responsibilities:
- Collaborate closely with peers to ensure project quality that meets functional and user experience standards and expectations.
- Continuously track and analyze quality issues, recommend insights, develop improvement plans, and collaborate with peers to improve quality performance.
- Help implement test tools and collaborate with automation/stability QA teams to build up internal tools/frameworks/platforms to make the team more productive.
- Work as the contact person in AU-specific quality issues with related QA peer teams.
- Work with peers to train new hires/teams through coaching and mentoring.
- Implement policies and processes to ensure a positive, productive work environment. Provide first hand support to team internal escalations. Proactively identify and resolve issues impacting team productivity by working with the team, peers, and management.
- Work with the recruiting team to identify, interview, and recruit top talents for local QA openings.
Qualifications
- Bachelor's or Master's degree in computer science or related discipline
- 5+ years experience in quality assurance of Internet products, mainly server-side
- Experienced in quality assurance methodology and have a deep understanding of CI/CD, quality standard, server-side automation testing, server-side performance testing, experience in at least 2 or 3 aspects
- Familiar with at least one programming language such as Python/Go/Java
- Strong analytical, problem solving skills, ability to coordinate with different local and global teams
- Strong cross-cultural awareness and effective collaboration with global teams across time zones
- Ability to work in a fast paced, iterative development environment
Preferred requirements:
- Experience as a team lead / technical leadership
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
In the spirit of reconciliation, TikTok acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.